Next Level Exchange
IT Specialist
Plano, Texas, United States · Full-time
Sponsorship not specifiedDetected 57 days ago
AndroidRESTCustomer Support
About the role
- Deploy and retrieve home office hardware for remote users.
- Assist users with the installation and setup of computer hardware and peripherals.
- Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued.
Responsibilities
- Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department.
- Provide technical support for end-users and office technologies in accordance with established policies and procedures.
- Deliver deskside and MFP printer support.
- Ensure timely resolution of IT support tickets, meeting established SLAs.
- Maintain hardware inventory and facilitate hardware ordering requests.
- Play an active role in developing and implementing IT processes and procedures.
- What We're Looking For: 3+ years of verified experience in a corporate IT support role.
- Familiarity with Apple and Android phone support.
Requirements
- Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
- Experience with Zoom and Teams.
- Strong knowledge of PC hardware troubleshooting and common software issues.
- Strong team player with the ability to work under deadlines and unsupervised.
Nice to have
- Additional Preferred Skills: Experience using a help desk ticketing system.
Skills
- Experience using a help desk ticketing system.
- Knowledge of SonicWall and general networking concepts.
- Ability to manage multiple projects simultaneously.
Benefits
- Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance Work-Life Balance - PTO and a flexible work environment to support your well-being.
Company info
- Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal.
- With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.
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