Zadara

Zadara

Senior Cloud Support Engineer

United States · Senior

Sponsorship not specified$110k-$130kDetected 289 days ago
PythonBashAWSGCPAzureCloud PlatformsLinuxCustomer SupportFirewallCiscoCommunicationCollaborationProblem Solving

About the role

  • We have a global and diverse workforce that is growing as we expand our customer base.
  • We believe that good things happen to people and business in a culture of choice.
  • Where diverse and individual needs, wants and wishes are respected and rewarded - where the possibilities are limitless.

Responsibilities

  • Ensure a customer-first approach in all interactions and maintain high satisfaction levels.
  • Customer Support & Troubleshooting
  • Troubleshoot, design and deploy advanced L2 and L3 Networks.
  • Service, analysis and resolution of tasks and support tickets
  • Prioritize and manage several open tasks at one time.
  • Provide high-level technical support, following tickets through to resolution.
  • Participate in Active On-Call rotational schedule, average one weekend per month, to support high-priority escalations and ensure continuous service availability.
  • Actively contribute to the Support knowledge base by creating clear, comprehensive training materials and documentation for internal and external use.
  • Document best practices, incident post-mortems, and troubleshooting runbooks, updating knowledge base.
  • Contribute to continuous improvement efforts in support delivery processes and tooling.

Requirements

  • 5+ years experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL), and Virtualization/cloud environments (AWS/GCP/Azure/VMware/Openstack).
  • Solid experience with storage systems (SAN/NAS/Object).
  • Scripting experience (Bash, Python, etc.)
  • Strong troubleshooting, diagnostic, and problem-solving skills.
  • Solid understanding and experience in network design, CCNA level or equivalent and configuration of network devices (switches, firewalls, routers).
  • Excellent written and verbal communication skills, including experience working directly with customers in the areas of support.
  • Your education:

Nice to have

  • Bachelor's degree in Information Technology, Computer Science, or a related field required
  • Master's degree or higher is a plus.

Compensation

  • $110k-$130k

Benefits

  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
  • Zadara's vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays.

Company info

  • Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara's vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market. Our Zadarian Culture All Zadarians are finding their edge by living and breathing our core values
  • We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries. We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded - where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work. What Diversity & Inclusion Mean to Us We are 'One Team' is one of Zadara's core values and it's more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That's how we grow stronger together. We are seeking a highly skilled and motivated Senior Cloud Support Engineer with over five years of hands-on experience supporting cloud-based infrastructure and services. In this role, you will act as a key escalation point and play a critical role in ensuring the performance, reliability, and availability of our cloud solutions across diverse environments. You will work closely with engineering, operations, and customer teams to resolve complex technical issues and contribute to continuous improvements in system stability and support processes. This is a client-facing, technically demanding position that requires strong analytical thinking, effective communication skills, and a proactive, customer-centric mindset. The role includes on-call responsibilities as part of a rotational schedule, including weekends and public holidays, to support high-priority escalations and maintain continuous service availability. If you thrive in fast-paced environments and are passionate about delivering top-tier support for mission-critical systems, this opportunity offers both challenge and impact.
  • Your day to day:
  • Customer Experience
  • Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications.
  • Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources.
  • Together as a team we are making an impact on the Edge Cloud market.
  • Our Zadarian Culture All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries.
  • Here you can, breakout and breakthrough to do your best work.
  • What Diversity & Inclusion Mean to Us We are 'One Team' is one of Zadara's core values and it's more than just a phrase.

Equal opportunity

  • equal opportunity employer committed to diversity in the workplace.
Apply directly at Zadara →Create a free account for alerts like thisView Zadara immigration profile

This listing is sourced directly from Zadara's careers page and normalized into a canonical job model.