Cross River
VP, Business Service Management
Fort Lee, New Jersey, United States · Vp
Sponsorship not specified$180k-$210kDetected 69 days ago
Platform EngineeringData EngineeringProduct ManagementJiraConfluenceStakeholder ManagementLeadershipCommunicationCollaboration
About the role
- Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
- Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year.
- We work with team members in most US time zones.
Responsibilities
- Own large-scale, strategic programs cutting across departments and domains
- Partner with senior IT and business leaders to align priorities and execution
- Collaborate closely with engineering teams during development cycles
- Ability to manage end-to-end product lifecycle, from concept through validation
Requirements
- Bachelor's or master's in Technology, Business, or related field
- Experience aligning large programs to strategic objective
- Experience designing stakeholder engagement plans, training roadmaps, and communications collateral
- Deep understanding of enterprise systems and technology delivery
- Define success metrics and ensure the product delivers measurable business value
- Coordinate with External Vendor and internal teams to align product delivery with strategic goals
- Manage the backlog, user stories, and acceptance criteria in close collaboration with data and platform engineering teams
- Strong capability as a Product Owner or Product Manager for enterprise platform implementations
- Engage with business and technical stakeholders to capture use cases and translate them into product capabilities
- Strong capability in stakeholder engagement, use case definition, and agile backlog management
- Understanding of data platforms, analytics, and visualization tools
- Act as a central point for escalation, feedback loops, and post-deployment support across impacted teams
- Identify change impacts, readiness needs, and mitigation strategies in partnership with business stakeholders
Skills
- 10+ years of program or portfolio leadership in Enterprise IT
- Expertise in Agile/SAFe delivery frameworks
- Strong background in business analysis and product management
- Familiarity with requirements definition tools and test planning (e.g., Jira, Confluence)
- Excellent stakeholder management and executive communication
- Experience with Palantir is a plus
Compensation
- $180,000.00 - $210,000.00
- All employment is decided on the basis of qualifications, merit, and business need.
- By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided.
- We will only contact you with job related information.
Company info
- Cross River builds the infrastructure behind the world's most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
- Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year. Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
- About Our Team
- Cross River's team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently.
- Cross River builds the infrastructure behind the world's most innovative financial products.
- Our mission is simple: to build the financial infrastructure that expands access and opportunity for all.
- Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
- Cross River's team is made up of problem solvers hungry to build and perfect new products and systems.
- Although we are in separate places, we still make space to know one another and have fun!
- We collaborate, help and mentor each other, and check in on our progress and blocks frequently.
- to build the financial infrastructure that expands access and opportunity for all.
Equal opportunity
- Cross River is an Equal Opportunity Employer.
Apply directly at Cross River →Create a free account for alerts like thisView Cross River immigration profile
This listing is sourced directly from Cross River's careers page and normalized into a canonical job model.