Morris Group Site

Morris Group Site

Help Desk Technician-Level-1

Windsor, US

Sponsorship not specified$47k-$58kDetected 1 day ago
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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

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About the role

  • Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States.
  • The ideal candidate is reliable, organized, and committed to delivering consistent, high-quality service.
  • Success in this role requires strong troubleshooting skills, effective communication, ownership of issues from resolution through follow-up, thorough documentation, and a proactive approach to supporting users.

Responsibilities

  • The ability to remain calm under pressure, work collaboratively, and maintain reliable attendance is essential.
  • Demonstrate a strong commitment to reliability through consistent attendance, punctuality, and readiness to support users during scheduled work hours.
  • Provide support for company issued hardware, work related software, Windows 10/11, Microsoft 365 apps such as Outlook, and peripherals.
  • Manage tickets from creation through resolution with thorough documentation.
  • Perform onboarding/offboarding, account administration in Active Directory, License management in Microsoft 365 Admin Center, and asset management.
  • Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

Requirements

  • The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
  • Must be highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
  • Ability to sit for prolonged period of times.
  • Ability to frequently use hands and arms.
  • Employees in these roles may also be expected to: Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
  • Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
  • Strong hand-eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
  • Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).
  • Experience with ticketing systems.

Nice to have

  • CompTIA A+, Network+, Microsoft 365 Fundamentals or MD-102 Equivalent.
  • Exchange Admin Center Experience.
  • Command Prompt and PowerShell Usage.
  • Task Manager, Registry Editor, and Device Manager Usage.
  • TOTP Single Sign On. iOS troubleshooting.
  • Basic networking fundamentals.
  • Audio Visual Knowledge.

Compensation

  • $47k-$58k

Company info

  • Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.
  • Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
  • We are seeking a dependable, customer-focused Help Desk Technician to provide exceptional technical support and ensure a positive end-user experience.

Equal opportunity

  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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This listing is sourced directly from Morris Group Site's careers page and normalized into a canonical job model.