Detroit Lions

Ticket Office Lead

Detroit, MI 48226

Sponsorship not specifiedDetected 48 days ago

AccountingCustomer SupportCommunicationMicrosoft Office

About the role

In this role, you will be an essential part of the non-event day and event day experience for our guests.
ESSENTIAL FUNCTIONS (including, but not limited to):
Ensure escalated customer service issues (via emails, phones, ticket windows and ticket resolution) are efficiently resolved, tracked, and properly escalated to ticket office management.

Ford Field Management and the Detroit Lions currently need a Ticket Office Lead.
This position will be the first point of contact for support and will lead by example the ticket office event day and non-event day hourly personnel.
This role will also serve as the primary point of contact for all Ticket Seller hourly staff to support all customer service-related ticketing inquiries and to escalate policy related items.
In person customer/client service support- via telephone, email and walk-ins.
Maintain organization of tasks and event documents.

Ability to work well with people
must have exceptional interpersonal skills.
Must demonstrate a high level of technological competency and proficiency on the ticketing software.
Ability to make decisions during high-pressure situations.

College degree preferred.
Supervisory experience a plus.
Exceptional customer service, interpersonal, and writing skills.
Experience and training in sales, cash handling, or banking, whether telephone, retail or professional, very desirable.
Working knowledge of Microsoft Office products.
A high degree of technological competence and point of sale experience required.
A valid Driver's License and a good driving record
Will adjust schedule as needed to meet work goals and time constraints.

Assisting with sales process, questions or concerns related to events or customers, handle daily incoming calls, checking messages, and returning calls regarding ticket related needs for all Ford Field events.
This position requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver the best guest experience to all Ford Field guests.

This listing is sourced directly from Detroit Lions's careers page and normalized into a canonical job model.