Foodsmart

Foodsmart

Member Support Representative Lead

Remote (US)

Sponsorship not specified$60k-$75kDetected 91 days ago
ZendeskLeadershipCollaborationMentoring

About the role

  • The ideal candidate brings strong people leadership, sound judgment, and a coaching mindset, with the ability to hold a team accountable to performance metrics while fostering a supportive, high-trust team culture in a rapidly evolving department.
  • Set clear expectations and hold team members accountable to 30/60/90-day milestones and ongoing performance targets.
  • Foster a collaborative, high-accountability team culture that balances empathy with resilience.

Responsibilities

  • Lead a team of Member Support Representatives, providing regular coaching, feedback, and performance reviews.
  • Lead onboarding and ongoing training, including live call shadowing and ticket-handling ramp-up.
  • Foster a collaborative, high-accountability team culture that balances empathy with resilience. Manage and control conversations around both development and accountability.
  • Serve as the first point of escalation for member issues that exceed representative-level resolution, looping in the Member Support Specialist or leadership for grievances, accommodations, or highly sensitive cases as needed.
  • Partner with cross-functional teams (e.g., CDE, Food Ops, Clinical Ops, Referrals) to resolve member and operational issues.

Requirements

  • Must be able to work M-F 9AM-5PM PST Candidates must reside in and work within the US.

Nice to have

  • Familiarity with call center and ticketing platforms (e.g., Zendesk) preferred.
  • Reliable high-speed internet access (minimum ~100 Mbps download / 20 Mbps upload) and a completely private, secure, quiet workspace.

Compensation

  • $60k-$75k

Benefits

  • Ensure adherence to scheduling, staffing coverage (including evening and weekend needs), and service level expectations.
  • ✅ Remote-First Company ✅ Unlimited PTO ✅ Flexible & remote location ✅ Healthcare Coverage (Medical, Dental, Vision) ✅ 401k & bonus ✅ Registered Dietitian Sessions Foodsmart is an

Company info

  • Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale.
  • Powered by a national network of Registered Dietitians, Foodsmart combines personalized clinical nutrition care, behavior change tools, and food benefits to improve member health outcomes while lowering healthcare costs.
  • Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver sustainable health outcomes.
  • Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go.
  • We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible.
  • Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food.
  • In 2024, Foodsmart secured a $200 million investment from TPG's Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations' Sustainable Development Goals.
  • This investment helps us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.
  • At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status.
  • Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose.
  • Join us in transforming the way people access and enjoy healthy food.
  • Through our highly personalized, digital platform, we guide more than 3 million members-including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers-on a tailored journey to eating well while saving time and money.
  • We are committed to a set of core values that shape our culture and
  • We are committed to a set of core values that shape our culture and work environment: 👥 Customer First - You start with the member and work backwards. 🚀 Make It Happen - You act with urgency, use data, and hold high standards. 🤝 One Team - You collaborate with respect and commit as a group.

Equal opportunity

  • Equal Opportunity Employer.

Visa & Work Authorization

  • employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medica
Apply directly at Foodsmart →Create a free account for alerts like thisView Foodsmart immigration profile

This listing is sourced directly from Foodsmart's careers page and normalized into a canonical job model.