Ecu

EFT Specialist

South Bend, Indiana 46601 - Corporate

Sponsorship not specifiedDetected 30 days ago

ExcelCustomer SupportResearchCommunicationMicrosoft Office

About the role

Understands the workflow and functions within the EFT department, including data processing, computer applications, and electronic distribution of files.
Provides quality service to members and coworkers in resolving problem and operational issues.
Assists with the development and implementation of projects.

Perform accurate and timely completion of a diversity of paperwork and electronic communication of information to and from the Treasury, Federal Reserve, Alloya and Everwise business partners.
Resolve complex member, business partners, vendor and employee questions, and problems.
Troubleshoot and communicate advanced technical support to business partners.
Lead and or assist with projects as deemed necessary by manager.

Knowledge of computer systems, software, networking, and Everwise employed software.
Ability to provide advanced communication to other Everwise departments and vendors.
Assume additional responsibilities as required for the growth and advancement of Everwise.
Requires clear verbal communication skills, telephone etiquette and the ability to resolve member and employee questions and problem in a tactful manner.
Ability to read, write and perform mathematical calculations, balance figures and a basic understanding of debits and credits is required.

Other clerical skills required include filing skills, telephone use and the ability to produce typewritten letters, envelopes, forms, etc.
Research abilities.
An understanding of the XP system as well as other software applications used in the department.
Proficiency with computer systems and Microsoft Office suite (e.g., Word, Excel, Outlook).
Display logical decision-making process in un-scripted scenarios.

This listing is sourced directly from Ecu's careers page and normalized into a canonical job model.