Kentro
Customer Service Engineer (VA ESOM)
Decatur, GA, US · Contract
Sponsorship not specifiedDetected 8 days ago
Machine LearningSparkCustomer SupportCommunicationCollaborationMicrosoft Office
About the role
- A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs.
- Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
- Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
Responsibilities
- Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
- We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Requirements
- If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current.
- As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions.
Skills
- Understand customer needs and concerns fully before responding.
Compensation
- We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
Benefits
- We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
- Reimbursement amounts may fluctuate due to IRS limitations.
- We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
Company info
- Show understanding and patience with frustrated or non-technical customers.
- Represent the company with courtesy and confidence in all interactions.
- We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
- Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
- Develop trust and rapport with customers and colleagues.
- We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
Equal opportunity
- Equal Opportunity Employment & VEVRAA Kentro is an
- equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
Visa & Work Authorization
- ice applications, and a basic understanding of system administration in a Windows environment Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet
This listing is sourced directly from Kentro's careers page and normalized into a canonical job model.