Confluent

Director, IT

Remote, United States · Director

Sponsorship not specifiedDetected 62 days ago

ReactAWSGCPAzureCloud PlatformsLLMsComplianceSD-WANZero TrustLeadership

About the role

This role is for a technical, hands-on leader who thrives on solving real problems for real people, and who can balance operational excellence with the ambition to make IT meaningfully better, faster, and more secure.

Lead and develop the IT organization across Helpdesk, endpoint engineering (laptops, AV, conference rooms), enterprise identity (SSO, MFA, lifecycle), core productivity platforms (Google Workspace, Slack, Zoom, and adjacent SaaS),corporate networking (Meraki), and corporate cloud infrastructure (GCP, AWS, Azure)
Own the employee technology experience end-to-end - setting and measuring service levels, response times, and CSAT, and using that data to drive continuous improvement
Modernize and automate the IT operating model - reducing manual ticket work through self-service, identity-driven access workflows, AI-assisted support, and policy-as-code for endpoint and network management
Partner closely with Security, People, Finance, Engineering, and Workplace teams to deliver onboarding, offboarding, access governance, and compliance commitments (SOX, SOC 2) without friction to employees
Manage vendor relationships, budget, and capacity planning across the IT portfolio - making clear build/buy/partner decisions and holding partners accountable to outcomes
Lead the team through growth and change - evolving the operating model, technology footprint, and team structure as the business scales and matures
Experience automating IT operations using scripting, APIs, workflow tools (Workato, Okta Workflows), or AI-assisted support (LLM-powered Helpdesk, automated triage, knowledge agents)

This listing is sourced directly from Confluent's careers page and normalized into a canonical job model.