StubHub
Senior Product Manager - Seller Experience
New York, New York, United States · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card intent detected
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Our work balances accountability with enablement: we reduce friction for good sellers through better education and incentives while increasing the effectiveness of enforcement when standards aren't met.
Responsibilities
- Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
- Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
- Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives.
- Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal
- write crisp specs, sequence delivery, and manage trade-offs.
- Assist with building and developing a more mature seller experience organization.
- Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience.
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
Skills
- StubHub is on a mission to redefine the live event experience on a global scale.
- The same goes for our sellers.
- Hybrid (3 days in office / 2 days remote) - New York, NY
Compensation
- $175,000 - $270,000 USD
- The anticipated gross base pay range is below for this role.
Benefits
- Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
- Flexible Time Of f: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
- Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Company info
- StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere.
- Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
- Come join our team for a front-row seat to the action.
- For California Residents:
- We are an equal opportunity employer and value diversity on our team.
- We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
- We provide a world class end-to-end post-purchase seller experience designed to deliver a consistently great buyer experience.
- We solve for the largest seller pain points with holistic product led solutions and build clear, fair policies and incentives that elevate seller performance.
- Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
- Increase enforcement effectiveness by improving issue detection and collections flows - raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.