Invitation Homes

Sr. Principal, Planning & Experience

Dallas, TX- HQ · Principal

Sponsorship not specified$130k-$226kDetected 27 days ago

Data VisualizationProcess ImprovementCadenceLeadershipCommunicationProblem SolvingPublic Speaking

About the role

Principal, Planning and Experience is a strategic advisor, integrator, and execution leader responsible for amplifying the impact of the SVP, Marketing, Growth and Customer Experience (MXG and Analytics) across the enterprise.
This individual brings deep analytical fluency, translating data into actionable business decisions while bridging strategy with execution.
This role also requires a unique blend of analytical storytelling and operational problem-solving, with the ability to quickly assess complex business challenges and translate insights into actionable, scalable solutions.

Serve as a trusted advisor and strategic thought partner to the SVP.
Help shape and drive the Experience organization's strategic agenda, ensuring clarity, prioritization, and cross‑functional alignment.
Partner with the Analytics & Reporting function to drive a unified insights ecosystem supporting SVP priorities.
Translate analytical outputs into clear storylines and recommendations that influence executive decision-making and drive alignment across diverse stakeholders.
Rapidly diagnose challenges across functions and develop data-driven proposals to improve performance, efficiency, and customer outcomes.
Partner with cross-functional teams to implement process improvements and track measurable impact.
Drive the Experience organization's operating cadence, including quarterly business reviews, strategic planning, goal setting, and performance management.
Drive cross‑functional coordination across Marketing, CX, Product, and Ops to ensure consistent execution and collaboration.

8-10+ years of progressive experience in Customer Experience, Marketing, Strategy, Analytics, Digital Product, or related fields.
Experience leading or partnering closely with Analytics, Data, or BI teams required
Experience operating in a matrixed environment, ideally within a high‑growth, multi‑market, or operationally complex organization.
Ability to translate data into strategies, narratives, and business recommendations.
Education & Experience
proven ability to interpret complex datasets and drive insight‑based decision-making.
Experience applying continuous improvement and operational excellence principles (e.g., Lean, Six Sigma) to streamline processes, improve efficiency, and drive measurable business outcomes.
Technical & Analytical Competencies
Strong command of analytics, reporting, and data visualization frameworks.
Understanding of customer experience measurement (NPS/eNPS, VoC, journey analytics) and marketing/product performance metrics.
Leadership & Behavioral Competencies
Highly strategic, intellectually curious, and comfortable operating in ambiguity.
Exceptional communication and storytelling skills, including comfort with executive audiences.

Previous experience in a Chief of Staff, strategy, transformation, or portfolio leadership role preferred.

Ensure reporting, dashboards, and measurement frameworks align to strategic objectives and OKRs.

$130,312.50 - $225,875.00, plus individuals may be eligible for an annual discretionary bonus.
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
Annual bonus program
Compensation and Benefits

Competitive pay and annual bonus program for all associates
Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays
Career growth paths and learning opportunities - we promote from within
Help shape and implement standards, governance models, and feedback loops to ensure operational health and organizational clarity.
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

Invitation Homes owns and operates homes in great neighborhoods across 16 top U.S. markets. We continue to innovate with smart home technology, an industry-leading maintenance app, and other lifestyle-enhancing services that make leasing easier than owning.
Our market teams - Leasing, Property Management, and Rehab, Turns & Maintenance - work together to deliver excellent resident experiences and maintain high-quality homes. Every associate plays a meaningful role in that mission.
The Role
The Sr. Principal, Planning and Experience is a strategic advisor, integrator, and execution leader responsible for amplifying the impact of the SVP, Marketing, Growth and Customer Experience (MXG and Analytics) across the enterprise. This role acts as a key strategic partner to the SVP, ensuring alignment and operational excellence across all Experience functions - including Marketing, Customer Experience, Enterprise Analytics & Reporting, Product, Digital Experiences, and related cross‑functional initiatives.
Invitation Homes owns and operates homes in great neighborhoods across 16 top U.S. markets.
We continue to innovate with smart home technology, an industry-leading maintenance app, and other lifestyle-enhancing services that make leasing easier than owning.
Our market teams - Leasing, Property Management, and Rehab, Turns & Maintenance - work together to deliver excellent resident experiences and maintain high-quality homes.
Every associate plays a meaningful role in that mission.

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates.

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protect

This listing is sourced directly from Invitation Homes's careers page and normalized into a canonical job model.