Symbotic

Robot Teleoperations Support Specialist

USA Wilmington, MA - HQ

Sponsorship not specified$62k-$86kDetected 11 days ago

SwiftAlgorithmsMachine LearningExcelSupply ChainCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
In this role, you'll play a pivotal role in swiftly resolving issues using state-of-the-art tools in a dynamic environment.
Your responsibilities will include real-time problem-solving by temporarily assuming control of robots' autonomy, ensuring seamless operation, and maintaining system efficiency.

Provide escalation support for short-term problem resolution activities.
Maintain a work ethic centered around customer satisfaction.
Regularly document solution processes and all customer and support activities.
Participation in an "on-call" schedule to occasionally provide after-hours support.
Excellent problem-solving abilities and abilities to manage multiple high-priority tasks.
Exceptional verbal and written communication skills, with the ability to understand customer needs and collaborate cross-functionally.

Minimum 2 years of experience in Information Systems, with proficiency in various computer programs and systems.
Up to 20% of travel may be required.

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain.
What we need

The base range for this position in the posted location is $62,000.00 - $85,800.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Assist customers by utilizing our robots' vision system, ensuring efficient resolution of their needs.

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
We are looking for a Technical Support Specialist to join our Teleoperations customer support group within the perception software engineering team. In this role, you'll play a pivotal role in swiftly resolving issues using state-of-the-art tools in a dynamic environment. Your responsibilities will include real-time problem-solving by temporarily assuming control of robots' autonomy, ensuring seamless operation, and maintaining system efficiency.
What we do
We are looking for a Technical Support Specialist to join our Teleoperations customer support group within the perception software engineering team.
The Perception team is primarily responsible for developing and improving perception algorithms that enable our robots to be robust and efficient in a warehouse environment utilizing their onboard sensors.
We are part of a talented team of roboticists working on the heart of Symbotic's automation solution - Symbot, the mobile robot.
Teleoperators are responsible for delivering solutions for the storage and retrieval use cases performed in a fully autonomous structure operating hundreds of Symbots at customer sites.

do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status,

This listing is sourced directly from Symbotic's careers page and normalized into a canonical job model.