methodco
Front Desk Concierge - ROOST Rainey
Austin, TX
Sponsorship not specifiedDetected 41 days ago
CommunicationOrganizational Skills
About the role
- Spacious studio, one ‑, and two ‑ bedroom apartments feature full kitchens, in ‑ unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless.
- Guests enjoy access to co ‑ working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city.
- It's an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location.
Responsibilities
- Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency
- Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
- Collaborate with housekeeping, maintenance, and management to support smooth daily operations
- Maintain a clean, organized, and guest‑ready front desk and lobby area
- Support administrative tasks, record‑keeping, and shift documentation
- Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country.
- With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
- ROOST White House is a design ‑ forward, apartment ‑ style hotel located just steps from the White House in the heart of downtown DC.
- Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel.
Nice to have
- Greet guests with warmth, professionalism, and genuine hospitality
- Assist guests with questions, requests, and personalized recommendations
- Handle phone calls, emails, and guest communications in a polished, timely manner
- Resolve guest concerns with empathy, professionalism, and sound judgment
- 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest‑focused demeanor
- Ability to multitask and remain composed in a fast‑paced environment
- Proficiency with reservation systems and front‑office software
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