Discord
Detection and Enforcement Program Manager
San Francisco Bay Area · Full-time
Sponsorship not specified$160k-$180kDetected 12 hours ago
SQLMachine LearningData AnalysisData EngineeringResearchLeadershipCommunicationCollaboration
About the role
- You will report into the Senior Manager of Youth Safety.
- Please note: This role involves exposure to potentially disturbing topics such as child sexual abuse material, exploitation imagery, and grooming-related content.
- Our salary ranges are determined by role and level.
Responsibilities
- Drive product and process improvements
- Recommend and drive youth safety initiatives that reduce average handle time, escalation rates, and help identify additional harms
- Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms
- Manage the tooling roadmap for the team, develop and prioritize tool requests
- Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling
- Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches
- Manage and drive the proactive detection roadmap:
- Work cross functionally with our Safety product team to develop ML tooling for detection and automated enforcement of high-harm groups and behavior
- Work with engineering to build out heuristic models for detection across content types, regions, and languages and harms
- Work with engineering to assess the effectiveness of image hashing, novel CSAM classifiers, and other detection for CSAM content; drive roadmap goals for detection improvements
Requirements
- In depth knowledge of child sexual exploitation investigation, detection, and reporting obligations for industry, equivalent of 6-10 years of project or program management
- Intermediate SQL Proficiency and technical skills
- A Bachelor's degree
- Demonstrated experience with organizational capacity, namely building and strengthening teams at scale, as well as building and strengthening stakeholder partnerships
- Experience analyzing and mitigating high-impact threats and online threat actors, with a track record of managing tactical and strategic initiatives resulting in measurable change
Nice to have
- Direct experience in creating and up-leveling harm detection strategies such as ML models, image hashing, or user reports
- Previous experience with incident management in other global trust and safety teams
- Data analysis skills
- Discord plays a uniquely important role in the future of gaming.
- We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank.
- Your future is just a click away!
- We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Compensation
- The US base salary range for this full-time position is $160,000.00 to $180,000.00 + equity + benefits.
- Our salary ranges are determined by role and level.
Benefits
- Wellness support is provided.
- Preferred Qualifications (bonus points):
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This listing is sourced directly from Discord's careers page and normalized into a canonical job model.