Discord
Program Manager, Detection & Enforcement, Youth Safety
San Francisco Bay Area · Senior · Full-time
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About the role
- You will report into the Senior Manager of Youth Safety.
- Please note: This role involves exposure to potentially disturbing topics such as child sexual abuse material, exploitation imagery, and grooming-related content.
- Our salary ranges are determined by role and level.
Responsibilities
- Drive product and process improvements
- Recommend and drive youth safety initiatives that reduce average handle time, escalation rates, and help identify additional harms
- Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms
- Manage the tooling roadmap for the team, develop and prioritize tool requests
- Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling
- Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches
- Manage and drive the proactive detection roadmap:
- Work cross functionally with our Safety product team to develop ML tooling for detection and automated enforcement of high-harm groups and behavior
- Work with engineering to build out heuristic models for detection across content types, regions, and languages and harms
- Work with engineering to assess the effectiveness of image hashing, novel CSAM classifiers, and other detection for CSAM content; drive roadmap goals for detection improvements
Requirements
- In depth knowledge of child sexual exploitation investigation, detection, and reporting obligations for industry, equivalent of 6-10 years of project or program management
- Intermediate SQL Proficiency and technical skills
- A Bachelor's degree
- Demonstrated experience with organizational capacity, namely building and strengthening teams at scale, as well as building and strengthening stakeholder partnerships
Nice to have
- Direct experience in creating and up-leveling harm detection strategies such as ML models, image hashing, or user reports
- Previous experience with incident management in other global trust and safety teams
- Data analysis skills
- Discord plays a uniquely important role in the future of gaming.
- We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank.
- Your future is just a click away!
- We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Compensation
- The US base salary range for this full-time position is $160,000.00 to $180,000.00 + equity + benefits.
- Our salary ranges are determined by role and level.
Benefits
- Preferred Qualifications (bonus points):
Company info
- Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
This listing is sourced directly from Discord's careers page and normalized into a canonical job model.