VyStar Credit Union

Branch Vice President

Suwannee, Georgia · Exec · Part-time

Sponsorship not specifiedDetected 31 days ago

RecruitingHRPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

The overall results and success of the branch team are the direct responsibility of the Branch Vice President.
Model all VyStar Excellence behaviors while performing job duties.
Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.

This key position is accountable to create, implement, and maintain branch strategies aligned with VyStar's objectives in a fast-paced environment.
Develop staff for succession planning within the branch network and other lines of business.
Partner with internal departments that are dependent upon referrals for success.
Support the ABM in providing ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
Support and participate in all Credit Union initiatives and campaigns.
Analyze data to determine and implement staffing changes and modifications as needed.
Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.

4 + years in a customer service, sales, community service, military service, or leadership role is required.
3 + years' experience in lead role within financial institution is required.
Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
High School Diploma/GED is required
A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required.

Must possess strong teaching and mentoring skills and a commitment to quality service.
Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs.
May stand throughout entire shift in order to assist members or other staff.
Focus Focus your full attention by carefully listening to and observing your client or member.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.

They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan.

This listing is sourced directly from VyStar Credit Union's careers page and normalized into a canonical job model.