American Family Mutual Insur Co Si

American Family Mutual Insur Co Si

ServiceNow ITSM Sr. Engineer (Hybrid)

WI Madison, USA · Senior · Contract

Sponsorship not specified$99k-$167kDetected 28 days ago
JavaScriptPlatform EngineeringLeadershipCommunication

About the role

  • You will report to the Senior Manager, Technology Services.
  • We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
  • It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

Responsibilities

  • You will lead software design and development for moderately complex to complex solutions, providing technical guidance and leadership for ITSM products across the ServiceNow platform.
  • As a ServiceNow Platform Engineer specializing in IT Service Management (ITSM), you will design, enhance, and support scalable, reliable solutions aligned with platform best practices.
  • Depending on the candidate pool, this position may be filled at a lower level to maintain alignment with experience and qualifications.

Requirements

  • Experience with client-side (browser) and server-side (database) scripts, including Glide API record operations and common patterns such as Business Rules, Client Scripts, and Script Includes.
  • Experience with integrations and APIs.
  • Strong ServiceNow ITSM experience.
  • Competency in ServiceNow scripting, leveraging JavaScript to extend platform functionality, automate workflows, and tailor user experiences.
  • Solid understanding of ServiceNow architecture and best practices.
  • SDLC knowledge and technical estimation experience.
  • ITIL knowledge
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)

Compensation

  • $99,000.00 - $167,000.00
  • You will analyze high-level system specifications, system requirements, and use cases related to ITSM processes.
  • You will convert business and technical requirements into low-level specifications and detailed ServiceNow design solutions.
  • You will design, configure, and enhance ServiceNow ITSM applications, primarily in the Incident, Major Incident, Problem, Request, and Knowledge spaces.
  • You will understand and identify system dependencies, upstream/downstream integrations, and platform impacts.
  • Provide appropriate documentation for design decisions, configuration, scripting, estimating assumptions, and performance metrics.

Benefits

  • Engineer partners with ITSM Process Owners and stakeholders to meet business needs while protecting the integrity and long-term health of the ServiceNow platform.
  • You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

Company info

  • This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.

Visa & Work Authorization

  • Sponsorship will not be considered for this position unless specified in the posting
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