A16zcrypto
Support Operations
New York Office
Sponsorship not specified$90k-$105kDetected 14 days ago
Process ImprovementCustomer SuccessCustomer SupportCommunicationProblem SolvingCritical ThinkingOrganizational Skills
About the role
- Kalshi has defined a new category: prediction markets.
- Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset.
- This is a high-impact role based in our NYC office.
Responsibilities
- Respond to user inquiries across email, social channels, and other support touchpoints with speed and accuracy
- Manage sensitive user situations with professionalism, clarity, and empathy
- Maintain and optimize support workflows, documentation, and knowledge base content
- Identify patterns in user issues and collaborate with Product and Operations to address root causes
- Track and analyze key support metrics (response time, resolution rate, CSAT, issue type frequency)
- Contribute to internal support playbooks, standard operating procedures, and tooling improvements
- Develop a deep understanding of prediction markets, event contracts, and trading mechanics
- If you are passionate about what you do and want to use your talents to support our mission and values, we'd love to hear from you.
- well… build the largest financial market on the planet.
Requirements
- 2+ years of experience in customer support, operations, customer success, or a related role
- Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly
Nice to have
- Experience in fintech, trading platforms, marketplaces, or other regulated environments
- Familiarity with prediction markets, event contracts, or financial products
Compensation
- $90,000-$105,000 annually, plus equity and benefits.
- Kalshi has minimal hierarchy and broad variance in experience levels within each title; if your compensation expectations exceed this range, we encourage you to reach out - we're always happy to discuss.
Benefits
- We are committed to our vision of building something big… but also useful: a product that brings more truth through the power of markets.
Company info
- bring more truth to the world through the power of markets.
- we hire really talented people, work really hard, and enjoy the climb.
- We are looking for ambitious and exceptional people to join our (relatively small) team to help us build the next generation of financial markets.
- We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission.
Equal opportunity
- Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer.
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