A16zcrypto
Support Operations
New York Office · Mid
Sponsorship not specified$90k-$105kDetected 108 days ago
Process ImprovementCustomer SuccessCustomer SupportCommunicationProblem SolvingCritical ThinkingOrganizational Skills
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odds of building a lasting career here
30Risky
Cap-exempt (no lottery)0
Sponsors this role14
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Kalshi has defined a new category: prediction markets.
- Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset.
- This is a high-impact role based in our NYC office.
Responsibilities
- Respond to user inquiries across email, social channels, and other support touchpoints with speed and accuracy
- Manage sensitive user situations with professionalism, clarity, and empathy
- Maintain and optimize support workflows, documentation, and knowledge base content
- Identify patterns in user issues and collaborate with Product and Operations to address root causes
- Track and analyze key support metrics (response time, resolution rate, CSAT, issue type frequency)
- Contribute to internal support playbooks, standard operating procedures, and tooling improvements
- Develop a deep understanding of prediction markets, event contracts, and trading mechanics
- well… build the largest financial market on the planet.
- Ability to work independently and manage multiple priorities in a fast-paced environment
- If you are passionate about what you do and want to use your talents to support our mission and values, we'd love to hear from you.
Requirements
- 2+ years of experience in customer support, operations, customer success, or a related role
- Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly
- Experience in fintech, trading platforms, marketplaces, or other regulated environments
- Familiarity with prediction markets, event contracts, or financial products
Compensation
- $90,000-$105,000 annually, plus equity and benefits.
- Kalshi has minimal hierarchy and broad variance in experience levels within each title; if your compensation expectations exceed this range, we encourage you to reach out - we're always happy to discuss.
Benefits
- Comfort with technology and learning new tools quickly
- We are committed to our vision of building something big… but also useful: a product that brings more truth through the power of markets.
Company info
- Our culture is simple: we hire really talented people, work really hard, and enjoy the climb.
- OUR CULTURE Meritocracy is at our core, and we value people who take ownership and figure (usually hard) things out.
- COMMITMENT TO EQUAL OPPORTUNITY Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer.
- Our culture is simple:
- We are looking for ambitious and exceptional people to join our (relatively small) team to help us build the next generation of financial markets.
Equal opportunity
- Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer.
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