Charlie Health

Charlie Health

Director of Clinical Admissions

Remote, United States · Director

Sponsorship not specifiedDetected 21 days ago
ComplianceProject ManagementAuditingProcess ImprovementHIPAAEHR/EMRLeadershipCommunicationCollaborationMentoring

About the role

  • As Director of Clinical Admissions, you will build, grow, and lead the clinical team that serves as the front door to treatment at Charlie Health. You will hire, develop, and performance-manage a team of Clinical Admissions Managers, Leads, Therapists, and Associates-providing the clinical supervision, coaching, structure, and accountability they need to do their best work as they guide prospective clients and families into care.
  • You will own the clinical integrity of the admissions process: overseeing intake and assessments for our national virtual intensive outpatient programs (IOPs), auditing documentation to the highest standard, and leading the change management work to design, roll out, and scale the processes, policies, and procedures that keep admissions compliant, consistent, and compassionate as both the team and client volume grow.
  • As one of two Directors of Clinical Admissions, you'll partner closely with your counterpart and across departments-including Clinical Leadership, Admissions, Compliance, Revenue Cycle Management, and Utilization Review-to ensure clinically appropriate admissions and effective, consistent team performance. This role is ideal for an experienced, independently licensed clinician and people leader who can grow a team, grow admissions, and continuously improve how that team performs-all while keeping clients safe, seen, and supported from the very first conversation.

Responsibilities

  • Build, grow, and lead a high-performing clinical admissions team-recruiting, hiring, and onboarding Clinical Admissions Managers, Leads, Therapists, and Associates to keep pace with admissions growth
  • Set clear goals and expectations, monitor performance against metrics, and performance-manage the team through coaching, feedback, and accountability
  • Develop and coach managers and leads, strengthening their ability to lead, develop, and performance-manage their own teams
  • Lead and support the team of managers, therapists, and associates in converting prospective clients to care-confirming clinical fit and, when clients are appropriate, getting them scheduled into programming as quickly as possible
  • Drive speed to admit by minimizing the time from assessment to a scheduled start so clients can begin care without delay
  • Model and coach personable, competent communication that builds rapport with clients in a compassionate, inclusive, and professional manner
  • Lead change management initiatives, driving the smooth rollout and adoption of new processes, workflows, and policies across the admissions team
  • Build, refine, and scale admissions processes that improve speed, quality, consistency, and conversion as the team and client volume grow
  • Monitor team and funnel performance, identify bottlenecks, and implement improvements that raise both clinical quality and operational efficiency
  • Partner across departments to ensure clinically appropriate admissions and effective team performance, aligning closely with your fellow Director of Clinical Admissions

Requirements

  • Experience leading change management and process improvement initiatives, including the rollout and adoption of new workflows
  • Work authorized in the United States and native or bilingual English proficiency
  • 5+ years of behavioral health experience required
  • Master's degree in mental health or a related field required
  • If internal, 1+ year with Charlie Health
  • Proven experience building, scaling, hiring for, and performance-managing teams, ideally in a high-growth or high-volume environment
  • Independent mental health licensure required (all disciplines welcome)
  • Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment
  • Ability to energize, motivate, communicate, and build rapport at all levels within an organization
  • High proficiency in navigating electronic medical record (EMR) systems, Zoom, Google Workspace, and other communication platforms
  • Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
  • Availability to work a varied schedule that may include days, evenings, and weekends as needed; travel is minimal

Nice to have

  • Minimum of 2+ years in supervisory position (3+ preferred)
  • Experience working with adolescents, young adults, and adults preferred

Compensation

  • The total target base compensation for this role will be between $106,000 and $135,000 per year at the commencement of employment.

Benefits

  • While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks" that are unique to Charlie Health.
  • We've spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.
  • This is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app of your choice (Headspace, TalkSpace, Noom, Peloton, etc.).
  • Ensure completion of HIPAA-compliant virtual biopsychosocial assessments for adolescents, young adults, and adults with various mental health concerns
  • Construct provisional mental health diagnoses utilizing DSM-5-TR criteria
  • Document client information in accordance with regulatory standards using the electronic medical record

Company info

  • Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.
  • We also want you to live and see our mission in action.
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This listing is sourced directly from Charlie Health's careers page and normalized into a canonical job model.