Boom.tv

GTM - Customer Success Manager

Austin Texas · Exec

Sponsorship not specifiedDetected 124 days ago

CRMAccount ManagementCustomer SuccessIntercomCommunicationOrganizational SkillsUnderwriting

About the role

Boom is led by second-time founder Rob Whiting https://www.linkedin.com/in/robwhiting/ (ex-BCG, Rubicon).

Onboarding: Lead onboarding for Boom's core products, BoomScreen and BoomReport, ensuring a fast and smooth time-to-value
Relationship management: Build and maintain trust with client stakeholders from the start of the partnership
Customer advocacy: Capture client feedback and partner closely with Product, Operations, and Engineering to influence improvements
deliver performance reports to clients that demonstrate ROI and reinforce value
Customer advocacy: Capture client feedback and partner closely with Product, Operations, and Engineering to influence improvements; de-escalate and resolve issues as needed
Reporting & insights: Monitor adoption and usage signals, addressing gaps early to prevent churn; deliver performance reports to clients that demonstrate ROI and reinforce value
The CSM owns a portfolio of property management clients, ensuring seamless onboarding, strong product adoption, and long-term retention.
At Boom, CSMs are the primary advocate for the customer- driving implementation, creating early wins, and building the foundation for an enduring partnership.
They partner closely with Sales, Product, and Support to deliver measurable outcomes for our clients.
Monitor adoption and usage signals, addressing gaps early to prevent churn; deliver performance reports to clients that demonstrate ROI and reinforce value

3+ years in Customer Success and/or Account Management (B2B SaaS required)
Extereme attention to detail and high degree of ownership
Proficiency with CRM/CS tools (Attio, ClickUp, Intercom, Zapier) and comfort with data-driven insights
Experience with SaaS implementations; integrations experience is a plus

Competitive salary with stock options
Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
Account data management: Maintain accurate records of account health, activity, and notes in Boom's CRM (Attio)
Boom https://www.boompay.app/ is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding.

Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS).
Boom serves renters through the Boom App and property managers via the Boom Platform.
It's backed by investors such as Starting Line https://www.startingline.vc/, Clocktower Ventures https://www.clocktowerventures.com/, Mischief VC https://www.mischief.xyz/ (CEO of Plaid Zach Perret's fund), Gilgamesh Ventures https://www.gilgameshvc.com/ (Petal co-founders), and angels such as William Hockey https://www.forbes.com/sites/jeffkauflin/2022/04/21/plaids-billionaire-cofounder-is-back-with-a-new-startupa-fintech-friendly-bank-hes-running-with-his-wife/?sh=df10dc453908 CEO of Column, founder/former CTO of Plaid) and Harry Stebbings https://techcrunch.com/2021/06/16/harry-stebbings-turns-up-the-volume-on-20vc-with-new-140m-fund/.
Boom has been profiled by Inman https://www.inman.com/2023/10/30/new-boom-api-to-scale-reporting-of-tenant-payments-to-credit-bureaus/, Business Insider https://www.businessinsider.com/boom-pitch-deck-fintech-credit-builder-seed-2023-6, HousingWire https://www.housingwire.com/articles/rent-reporting-platform-boom-raises-4-5m-in-seed-round/, and more.

This listing is sourced directly from Boom.tv's careers page and normalized into a canonical job model.