AppsFlyer

AppsFlyer

Senior Customer Success Manager

New York · Senior

Sponsorship not specified$165k-$180kDetected 1 day ago
JavaScriptPythonSQLBigQueryData AnalysisData VisualizationProduct ManagementProduct StrategyAccount ManagementCustomer SuccessResearchCommunicationCollaborationMentoring

About the role

  • You'll also contribute to the success of the broader Customer Success team.
  • We coach for impact, operate with rigor, and influence at scale across Sales, Product, and Marketing.

Responsibilities

  • Partner with Sales to mitigate client risk and run expansion motions across strategic Enterprise customer segments, leading to improved Gross Revenue Retention and Net Revenue Retention.
  • Develop and maintain long-term technical roadmaps for your accounts by translating client business objectives into key project deliverables, technical milestones, and product adoption plans to ensure clearly defined requirements and timelines aligned with key technical stakeholders.
  • Lead solution design for complex customer use cases, including scoping custom integrations and product configurations in collaboration with Product and Engineering teams to drive measurable value realization.
  • Capture feedback and work closely with Product, R&D, and Support teams to drive improvements. Influence the product roadmap through data-backed client use cases and direct collaboration with Product Strategy and Product Team Leaders.
  • Actively support renewal conversations and identify opportunities for feature adoption or account expansion. Co-identify Customer Success Qualified Leads (CSQLs) and partner with AMs on follow-through.
  • Lead customer issue management by proactively identifying risks, coordinating cross-functional resources, and driving issues through to resolution. Create red flag action plans and collaborate with cross-functional teams to improve customer value realization.
  • Collaborate with internal teams, including Sales, Product, Support, and Solutions Architecture, to deliver customer outcomes.
  • Proven ability to manage complex customer relationships and influence retention and growth outcomes, with a strong track record of building and executing technical roadmaps and project plans.
  • Strong communication skills with executive, technical, and business audiences - including the ability to translate technical concepts into business value and deliver effective data storytelling.
  • Experienced in leveraging discovery frameworks to qualify and validate customer problems to properly scope, design, guide and deliver on technical solutions, including complex integrations, product troubleshooting, and custom implementations in partnership with Product and Engineering teams.

Nice to have

  • Industry experience within SaaS marketing / remarketing technologies, attribution, data integrations, and/or digital advertising in a mobile and/or omnichannel ecosystem.
  • Proficiency in at least one programming or scripting language (e.g., Python, JavaScript, SQL) and experience with SDK and APIs.
  • This role is based in our New York office and requires in-office presence of a three days per week.
  • As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live.
  • We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation.
  • "As a Customer Obsessed company, we must first be Employee Obsessed.
  • We need to make sure that we provide the team with the tools and resources they need to go All-In." Oren Kaniel, CEO
  • 7+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a technical client-facing SaaS role, ideally in mobile, ad tech, or martech.

Skills

  • Position number - 2814
  • Our CS culture is customer‑obsessed and results‑driven.

Compensation

  • $165k-$180k

Company info

  • Client Value Realization: drive customer outcomes and product adoption across your portfolio of customers.
  • Co-own the post-sales relationship, in conjunction with your sales partner, for a portfolio of customers focused in North America to drive retention and growth.
  • Lead onboarding, training, and enablement sessions, translating complex AppsFlyer products and data concepts into clear, actionable outcomes for customers.
  • Act as a growth partner by understanding customers' business goals and analyzing customer data to surface insights, identify mutual growth opportunities, and recommend optimizations to drive measurable value realization.
  • Ability to travel 33% onsite to customers and key internal onsites.
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This listing is sourced directly from AppsFlyer's careers page and normalized into a canonical job model.