Kodex (kodexglobal.com)

Enterprise Customer Success Manager (CSM)

US - Remote (EST only)

Sponsorship not specifiedDetected 75 days ago

SalesAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationOrganizational Skills

About the role

You'll be a primary point of contact from the moment a deal closes - leading onboarding, managing implementation, and ensuring long-term success in partnership with Sales, Business Operations, and Engineering.
This is a high-ownership role that combines technical acumen, strategic thinking, and hands-on relationship management.

Planning: Set implementation requirements and manage timelines to ensure smooth onboarding and high customer engagement from Day 1
Customer-Obsessed: Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
Team Collaboration: Work cross-functionally to deliver a unified customer experience. Collaborate on rollout strategies, enablement, and strategic customer planning.
Organize and manage the team's goals, priorities, and account plans to ensure delivery of value to customers

Experience managing enterprise-level customers and navigating complex stakeholder environments
Customer-centric and passionate about understanding customers' organizations, business priorities, and sources of value
Experience building internal processes, customer playbooks, or contributing to CS tooling is a plus
Benefits
Remote-first within the U.S.
Annual offsites in exciting locations. Past trips include Seattle, Miami, Nashville, and San Francisco
Competitive salary and meaningful equity
Unlimited PTO + 14 company holidays

5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
Proven track record of delivering customer and business outcomes in an innovative way
Excellent communication and executive presence - able to translate technical concepts for non-technical audiences
Strong organizational skills with the ability to prioritize, plan, and execute across multiple accounts
Comfort working in fast-paced, ambiguous environments with shifting priorities
A customer-first mindset, backed by data-driven decision making

12 weeks of fully paid parental leave, with a flexible return-to-work policy
Comprehensive medical, dental, and vision plans
401(k) retirement plan
Drive overall vision of post-sales experience (from adoption to renewal) in close partnership with our Sales and Business Operations leadership.

Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies.
Founded by a former FBI agent and backed by leading investors including Andreessen Horowitz, Y Combinator, Peak XV and Thiel Capital, Kodex has become the industry standard for secure data exchange.
Our platform supports over 15,000 government agencies in 190 countries and is trusted by industry leaders like Coinbase, Stripe, and AT&T.
By transforming a traditionally complex and manual process into a streamlined digital workflow, Kodex helps organizations strengthen compliance, enhance security, and reduce operational costs by millions each year.
We bridge the gap between companies and authorized requestors, ensuring that sensitive data is handled with uncompromising security, transparency, and efficiency.
Work on impactful, high-priority matters with opportunities for professional growth.
Equal Employment Opportunities at the Company
Kodex is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles.
Kodex believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Advocacy & Accountability: Advocate for our customers' needs within the engineering roadmap. Ensure needs are properly prioritized and rally resources to support them when needed

This listing is sourced directly from Kodex (kodexglobal.com)'s careers page and normalized into a canonical job model.