Ingram Micro Inc.

Sr Manager, Platform & Integration Support

Toronto, Canada · Senior

Sponsorship not specified$130k-$145kDetected 12 hours ago

DevOpsSite Reliability EngineeringVendor ManagementProcurementERPLeadershipCommunicationCollaboration

About the role

Minimum of 10+ years of expertise in digital platforms supporting customers or vendors.
Demonstrated ability to leverage AI, automation, and analytics to improve platform reliability, user experience, and operational efficiency.
Strong communication skills with the ability to effectively engage, present, and influence senior leadership and executive stakeholders.

Responsibilities

AI-Enabled Support Transformation
Drive the evolution from reactive support to AI-enabled proactive support.
Implement intelligent support capabilities such as AI copilots for agents, automated issue detection, and AI-assisted diagnostics.
Partner with product and engineering teams to embed support intelligence directly into the Xvantage platform.
Implement and mature a Knowledge-Centered Service (KCS) operating model.
Build scalable knowledge ecosystems for vendors and integration partners.
Drive measurable improvements in ticket deflection and self-service adoption.
Vendor Platform Support (X4V)
Support vendors managing SKUs, pricing, promotions, and catalog metadata.
Identify systemic vendor experience issues and partner with Product and Engineering to resolve them.

Requirements

Bachelor's degree in computer science, Information Technology, or related field.
Minimum of 5-7+ years of experience successfully leading globally distributed teams across different regions and time zones.
Must be willing and able to travel to Buffalo, NY office approximately once per month, as needed.

Compensation

The typical base pay range for this role across Canada is $130,000 -145,000 CAD per year.

Company info

It's fun to work in a company where people truly BELIEVE in what they're doing!
Ingram Micro is transforming into a platform-driven technology company powered by the Ingram Micro Xvantage™ platform.
The Senior Manager - AI-Enabled Platform

Equal opportunity

Statement
As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.
Ingram Micro's Commitment to ESG (Environment, Social & Governance)
Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here - Ingram Micro ESG.

Visa & Work Authorization

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This listing is sourced directly from Ingram Micro Inc.'s careers page and normalized into a canonical job model.