Colibri Group

Colibri Group

Customer Service Administrator

Glendale, Arizona

Sponsorship not specifiedDetected 40 days ago
CRMCustomer SupportResearchCritical Thinking

About the role

  • The Customer Service Administrator position is a support role for students and instructors, reporting to the Site Manager.
  • Individuals in this role must be happy, patient, motivated, caring, and responsive to co-workers, students and customers, and are responsible for being the face of the school and creating a positive environment.
  • The primary responsibility of this role is to create a point of contact for our internal and external teams, supporting the daily facility needs, identifying and solving procedural issues with the Site Manager, and creating raving fans of our customers and students by providing white glove customer service.

Responsibilities

  • Answer virtual - student inquiries via chat support or phone support in a timely manner.
  • Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed.
  • Provide friendly service, support, and encouragement to students.
  • Support and participate in student engagement activities that elevate brand awareness as well as reinforce Colibri values

Requirements

  • Minimum 1-2 years of experience with customer facing roles required.
  • Must be proficient in Microsoft Office.
  • Ability to multi-task and practice critical thinking in a fast-paced environment.
  • The ability to lift boxes up to 40 pounds.
  • The ability to set up, break down, and move tables and chairs for events.
  • Have schedule flexibility - some overtime, nights, and weekends required.

Nice to have

  • High school diploma or GED required
  • some college preferred.
  • Basic experience with using CRM software preferred.

Compensation

  • At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity.
  • These values guide our interactions with each other, our customers, and the community as a whole.
  • We have a rich and storied history.
  • We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals.

Benefits

  • Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001.
  • Today, the company's family of brands are the leading online professional education platforms in their respective end-markets.
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This listing is sourced directly from Colibri Group's careers page and normalized into a canonical job model.