Revolutional, LLC
Technical Support Analyst (Tier II)
Washington, DC · Mid · Full-time
No sponsorship$75k-$95kDetected 5 days ago
LinuxMachine LearningCybersecurityCustomer SupportTCP/IPCommunicationProblem Solving
About the role
- The core challenge: maintaining secure, stable, and high-performing systems while quickly resolving issues and minimizing operational disruption.
- Revolutional does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans.
- Other duties in addition to those listed may be assigned as necessary to meet business needs.
Responsibilities
- Install, configure, and maintain operating systems, applications, and software patches
- Implement security measures to protect systems from unauthorized access and cyber threats
- Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues
- Set up and manage user accounts and access controls
- Implement and maintain backup and disaster recovery solutions
- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
- Collaborate with IT teams and stakeholders to support mission objectives
- We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.
Requirements
- 3+ years of experience in IT support, system administration, or a related role
- Experience installing, configuring, and maintaining operating systems and applications
- Experience troubleshooting hardware, software, and network issues
- Familiarity with system security practices, patching, and vulnerability mitigation
- Experience with backup and disaster recovery processes
- Familiarity with networking concepts and protocols
- Ability to operate effectively in fast-paced, mission-critical environments
- Clearance: Active Top Secret with SCI eligibility required
Nice to have
- Bachelor's degree in Information Technology, Computer Science, or related field
- Advanced experience with Windows and/or Linux system administration
- Experience with automation tools or scripting
- Experience supporting classified or high-security environments
Compensation
- Salary: 75-95K DOE
Benefits
- Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments.
Company info
- We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.
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