BryteSight
Intake Supervisor
Flower Mound, TX, United States
Sponsorship not specifiedDetected 1 day ago
ComplianceCRMProcess ImprovementHIPAAEHR/EMRLeadershipCommunicationCollaborationOrganizational Skills
About the role
- The Intake Supervisor is a vital leader within our Home Office team, responsible for overseeing the entire end-to-end patient intake process for our clinics across Oklahoma and Texas.
Responsibilities
- Through a collaborative, interdisciplinary approach to care, we partner with experts in Applied Behavior Analysis (ABA), Speech-Language Pathology, and Occupational Therapy.
- Manage, train, and mentor the intake coordination staff; establish daily workflows, monitor performance, and provide regular feedback to ensure optimal productivity and service standards.
- Partner with Clinic Management, Marketing, and Clinical Teams to streamline the coordination of complimentary consultations, evaluations, and treatment plans.
- Audit intake records and system data for meticulous accuracy; identify bottlenecks in the intake workflow and implement process improvements to reduce the time from referral to start date.
- Strong leadership, conflict resolution, and team-building skills, with a demonstrated ability to deliver constructive feedback and coach staff.
Benefits
- A Bachelor's Degree is required, preferably with a concentration in Healthcare Administration, Business Administration, or a related field.
- Minimum of 3-5 years of experience in healthcare intake, medical billing, or patient access workflows.
- At least 1-2 years of supervisory or team lead experience in a medical office, centralized intake environment, or healthcare setting is highly preferred.
- Familiarity with health insurance verification, prior authorization processes, and medical terminology (experience with ABA services or behavioral health billing is a strong plus).
- Advanced proficiency with CRM platforms and Electronic Medical Record (EMR) systems; ability to manage system data integrity and train staff on software platforms.
Company info
- Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All-We Grow Potential!
- This role manages the performance and daily operations of the intake coordination team, ensuring an empathetic, highly efficient, and seamless first impression for potential clients.
- Working closely with Clinic Leadership, Marketing, and Billing, the Intake Supervisor monitors referral pipeline metrics, refines data entry protocols within our systems, and ensures the intake team effectively qualifies information for clinical review.
- Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr.
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This listing is sourced directly from BryteSight's careers page and normalized into a canonical job model.