Wispr Flow

Technical Support Engineer

San Francisco Office

Sponsorship not specifiedDetected 329 days ago

RESTAccount ManagementCustomer SupportZendeskIntercomLeadershipCommunicationProblem Solving

About the role

Every person who reaches out should come away feeling genuinely delighted, not just helped.
You'll be on the front lines solving real problems for Wispr Flow users while shaping how customers feel about our product in their inbox, in their app store reviews, and in every conversation they have about us.
How our customers talk about Wispr matters deeply, and you'll play a direct role in earning that trust.

Resolve customer support tickets across billing, account, product, and technical issues with speed, empathy, and precision
Deliver a consistently delightful experience to every customer, every time. Free users and enterprise accounts alike
Use AI tools to accelerate your workflow: drafting responses, analyzing patterns, diagnosing issues, and building lightweight automations that make the whole team faster
Manage ticket queues with attention to SLAs, priority tiers, and customer impact
Contribute to internal knowledge bases, support documentation, and process improvements Identify trends across tickets and translate them into actionable insights for product, engineering, and leadership
Collaborate cross-functionally with security, compliance, billing, and engineering to resolve complex customer issues
High agency: you see a problem and fix it without waiting for permission or a playbook, then you document what you found so the rest of the team can learn from it and build on it

Comfort with ambiguity: you don't just tolerate fast pivots and shifting priorities, you're genuinely excited by them.

Experience with support tooling like Pylon, Intercom, or Zendesk
Familiarity with Sentry, Linear, Notion, or similar engineering/ops tools
Background in Saas, developer tools, or AlExperience with Stripe billing or enterprise account management
Customer sentiment isn't a metric we check quarterly
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
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Wispr Flow is making it as effortless to interact with your devices as talking to a close friend.
Tools can be learned quickly; curiosity, customer instinct, and high agency can't be taught.

Advocate for customers internally by surfacing product gaps, recurring pain points, and feature requests to product and engineering teams
Stay close to customer sentiment across support channels, app store reviews, social media, and community forums. Understand how customers feel about Wispr and proactively address what shapes that perception
What We're Looking For

This listing is sourced directly from Wispr Flow's careers page and normalized into a canonical job model.