Appian Corporation
Customer Success Manager
McLean, Virginia · Senior
Sponsorship not specified$125k-$250kDetected 4 days ago
Project ManagementAgileAccount ManagementRecruitingCustomer SuccessCommunicationCollaborationMentoring
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odds of building a lasting career here
61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 32 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- We set high standards and live up to them, ensuring that everything we do is done with care and quality.
- We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results.
- This role is based at our HQ in McLean, VA.
Responsibilities
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.
Requirements
- Bachelor's degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Experience with agile software development practices.
Nice to have
- 5+ of experience within success management, program management, account management or advisory services.
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- Strong understanding of system integration, data architecture, or enterprise architecture.
- Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training.
- This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We'll immerse you into our community rooted in respect starting on day one.
- Appian fosters inclusivity through our 8 employee-led affinity groups.
Compensation
- $125,000 - $250,000 USD
Benefits
- Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future.
- Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to.
Company info
- Here at Appian, our values of Intensity and Excellence define who we are.
- When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.
- We are seeking a Customer Success Manager to join our team.
- Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
- Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
Equal opportunity
- equal opportunity employer that strives to attract and retain the best talent.
- If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com.
- Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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This listing is sourced directly from Appian Corporation's careers page and normalized into a canonical job model.