Transperfect
Account Manager (Travel & Tourism Clients)
US-West Palm Beach, FL
Sponsorship not specifiedDetected 30 days ago
AccessibilitySalesforceCRMAccount ManagementBusiness DevelopmentNegotiationAccountingForecastingExcelLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- In parallel, the role will serve as the main point of contact for an assigned portfolio of existing clients, focusing on expanding partnerships, introducing new AI-enabled and digital solutions, and increasing account value through consultative engagement.
- This position focuses on global, enterprise-level Travel & Tourism organizations including airlines, hotel groups, cruise operators, destination brands, and travel technology providers.
- The role requires a commercially-driven professional capable of engaging Digital, Marketing, eCommerce, and Operational stakeholders in conversations around global growth, workflow modernization, and scalable content and technology solutions.
Responsibilities
- Develop an understanding of client business models and identify and pitch international growth strategies
- Collaborate with Sales Leadership to structure and close complex, multi-service enterprise agreements
- Serve as a strategic partner for assigned clients, aligning solutions with client needs
- Monitor account performance and proactively identify and drive expansion opportunities through cross-sell and up-selling activities
- Collaborate with Production and Technology teams to support smooth implementations and contribute to client satisfaction
- With the support of Management, define pricing strategies, participate in contractual discussions, and revenue forecasting with Accounting teams
Requirements
- Experience using CRM and sales intelligence platforms (e.g., Salesforce, Apollo, or similar tools)
- Knowledge of additional languages at professional working proficiency
- Experience in Sales, Business Development, or Strategic Account Management
- Familiarity with digital ecosystems, CMS platforms, eCommerce environments, or AI-enabled solutions
- Essential skills & experience required:
Skills
- Minimum Bachelor's Degree or its equivalent
- Superior written and spoken communication skills in English
- Excellent problem solving and analytical skills
- Results-oriented and comfortable working in target-driven environments
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Company info
- to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work.
- Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
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