Novir
Customer Success Specialist
Greensboro, NC
Sponsorship not specifiedDetected 71 days ago
CRMCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- Novir is looking for a Customer Success Specialist who will serve as the primary point of contact for assigned OHS customers before, during, and after onsite vaccination clinics.
- Proactively communicate timelines, expectations, and next steps to ensure a smooth customer experience.
- Act as an advocate for customers internally, ensuring their needs and concerns are addressed promptly.
Responsibilities
- Experience working with CRM software and other relevant tools to manage and track client interactions
- We look for smart, motivated individuals who are excited to build something incredible from the ground up!
Requirements
- Bachelor's degree in business, marketing, or a related field (or equivalent work experience)
- Strong understanding of proactive customer support strategies and best practices
Benefits
- Perks of Working @ Novir:
- Novir is a fast-growing startup with a work hard, play hard attitude.
Company info
- Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology.
- Our Values Care for Tomorrow.
- Create a lasting, positive difference in the lives of others.
- Serve people with compassion and understanding.
- Recognize what truly matters and center every action around meeting the needs of our community both now and into the future.
- Delight our Customers.
- Appreciate every interaction with our customers and find ways to bring them joy.
- See through the Customer's eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations.
- Be Bold - Say It.
- Be direct and open.
- Speak with honesty and courage, and respect others for doing the same.
- Say what you think, embrace passionate debate, and always bring the issue to the table.
- Communicate with confidence.
- Bring Your Best Self.
This listing is sourced directly from Novir's careers page and normalized into a canonical job model.