CQ fluency
Business Development Manager, Healthcare
New Jersey, NJ
Sponsorship not specifiedDetected 84 days ago
AccessibilityCRMAccount ManagementBusiness DevelopmentCustomer SuccessHealth LiteracyCommunication
About the role
- We're seeking an Business Development Manager to lead and grow relationships within our Fortune 50 health plan and managed care portfolio.
- You'll act as a strategic advisor to senior stakeholders across payor organizations - helping them connect translation, localization, and cultural adaptation to performance goals such as Star Ratings, quality improvement (QI), health literacy, and regulatory compliance.
Responsibilities
- Develop and execute strategic account plans that align CQ fluency's solutions to client initiatives such as CAHPS improvement, digital accessibility, and Medicaid redetermination.
- Translate complex client needs into scalable solutions that drive compliance, cultural relevance, and cost efficiency.
- Partner with internal teams (Customer Success, Production, Technology, Compliance and Marketing) to deliver best-in-class execution.
- Lead strategic business reviews, renewal discussions, and performance reporting tied to measurable client outcomes.
- Maintain an active pipeline and disciplined account tracking using CRM.
- As a minority-owned strategic partner, CQ fluency delivers culturally relevant solutions that meet the highest standards of quality and compliance.
- You'll partner cross-functionally to design solutions that address evolving CMS and state requirements, improve member experience, and deliver measurable ROI for our clients.
Requirements
- Experience with CRM tools and account planning frameworks (i.e., Miller Heiman LAMP or similar).
Nice to have
- Bachelor's degree required
- advanced degree preferred (MBA, MPH, MHA, or related).
Benefits
- Our Story & Impact At CQ fluency, we believe language access is healthcare.
- For more than two decades, we've partnered with leading healthcare and life sciences organizations to make communication clear, culturally relevant, and compliant.
- We bring healthcare communications to life.
- The Opportunity We're seeking an Business Development Manager to lead and grow relationships within our Fortune 50 health plan and managed care portfolio.
- Your Impact Own and grow a portfolio of Fortune 50 national and regional health plan accounts, with responsibility for retention, expansion, and revenue growth.
- Build deep, multi-level relationships within each account - from operational managers to executives in Quality, Compliance, Health Literacy, and Member Experience.
- Qualifications for Success 7+ years of experience in business development and account management within healthcare services industries, specifically, managed care.
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