Cineplex Entertainment LP

Service Supervisor

Vancouver, Canada

Sponsorship not specifiedDetected 10 days ago

HRLeadershipCommunicationFood Safety

About the role

Reporting to the Assistant General Manager, the Venue Supervisor provides front-line leadership across restaurant, bar, host, amusement, attractions, retail, groups, events, and live entertainment operations.
This role is responsible for driving service excellence, supporting team development, maintaining operational standards, and ensuring a safe, clean, and engaging environment for both guests and employees.
Working Conditions - Frequent interaction with guests, employees, and management. - Standing and walking for extended periods. - Ability to lift up to 50 lbs. - Exposure to kitchen, restaurant, and loud entertainment environments.

Lead daily operations across restaurant, bar, amusement, attractions, retail, and guest service areas.
Deliver exceptional guest experiences by maintaining high standards of hospitality and resolving guest concerns promptly and professionally.
Support the execution of groups, events, parties, promotions, and live entertainment programs.
Coach, train, develop, and motivate team members while fostering a positive, guest-focused culture.
Ensure all team members are properly prepared, presented, and equipped to deliver exceptional service.
Maintain cleanliness, safety, food handling, liquor service, and operational standards in accordance with company policies and legislative requirements.
Support labour, inventory, cash handling, and cost-control initiatives while contributing to revenue growth.
Support payroll, attendance tracking, reporting, and other administrative requirements.
Perform other duties and special projects as assigned.

1-3 years of supervisory experience in hospitality, restaurant, entertainment, amusement, retail, or a related industry.
Proven ability to coach, train, and motivate employees.
Experience working in a fast-paced, guest-focused environment.
Familiarity with point-of-sale systems and cash-handling procedures is an asset.
Food Safety and Responsible Beverage Service certifications are required
Ability to lift up to 50 lbs. - Exposure to kitchen, restaurant, and loud entertainment environments.
Ability to lift up to 50 lbs.
Monitor business levels and adjust staffing and operational priorities as required.
Strong leadership, communication, guest service, and conflict-resolution skills.
Strong organizational and time-management skills.
Availability to work flexible schedules, including evenings, weekends, holidays, and late nights.
Working Conditions
Frequent interaction with guests, employees, and management.
Standing and walking for extended periods.
Exposure to kitchen, restaurant, and loud entertainment environments.
Life at Cineplex

We are seeking a Venue Supervisor to support the daily operation of our Restaurant and Amusement businesses while leading teams to deliver exceptional guest experiences.
Known as Canada's largest and most innovative film exhibitor, we are so much more than movies-operating The Rec Room, Playdium, and a growing portfolio of entertainment and hospitality experiences across Canada.
As a diversified and growing organization, we offer exciting career opportunities across operations, hospitality, food service, digital commerce, media, guest loyalty, technology, finance, human resources, and more.
Proudly recognized as having one of Canada's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation, Excellence, and Accountability.
The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture.

equal opportunity employers committed to hiring and retaining a diverse workforce.
We are committed to providing accommodation throughout the recruitment process.
If you require accommodation at any stage of the hiring process, please let us know and appropriate arrangements will be made.
equal opportunity employers with a commitment to hiring and retaining a diverse workforce.

This listing is sourced directly from Cineplex Entertainment LP's careers page and normalized into a canonical job model.