RaceTrac
Field Services Support Specialist
200 Galleria Parkway SE Suite 900 Atlanta, GA 30339
Sponsorship not specifiedDetected 1 day ago
ExcelHRISCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This role requires strong customer service skills, attention to detail, and the ability to prioritize multiple responsibilities in a fast-paced environment.
- Schedule: Monday, Wednesday, Thursday, and Sunday from 11:00 AM to 9:00 PM.
Responsibilities
- Manage and prioritize a high volume of maintenance work orders to ensure timely and accurate resolution of store-related issues.
- Serve as a primary point of contact for store personnel, providing facilities maintenance support and delivering exceptional customer service.
- Troubleshoot maintenance concerns, gather relevant information, and coordinate with vendors and internal partners to drive issue resolution.
- Communicate effectively with store teams, vendors, and cross-functional partners by providing timely updates and maintaining transparency throughout the resolution process.
- Strong written and verbal communication skills with the ability to effectively interact with store personnel, vendors, and internal business partners.
- Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
- Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
- Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
- Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.
Requirements
- Working knowledge of Microsoft Office applications, including Excel, Outlook, and Teams.
- Strong problem-solving and decision-making skills with the ability to assess situations and determine appropriate next steps.
- Self-motivated with the ability to adapt to changing priorities and operational needs.
- Flexibility to work 24 hours/7 days a week
- All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Nice to have
- Experience with ServiceChannel or other work order management systems is preferred
- 1+ years of experience in a service industry or related field preferred
- Knowledge of Microsoft Office Suite preferred
- C-Store or other retail experience a plus
- Knowledge of PC, network, hardware, and software installation and configuration a plus
Benefits
- Ability to work a flexible schedule, including support for a 24/7 operation as needed.
Company info
- RaceTrac Company Overview
- What We're Looking For
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This listing is sourced directly from RaceTrac's careers page and normalized into a canonical job model.