Alignment Health
Remote Customer Service Rep (Bilingual in Spanish)
Remote Arizona
Sponsorship not specified$45k-$67kDetected 9 days ago
StatisticsRecruitingCustomer SupportICD-10LeadershipCommunicationProblem SolvingTime Management
About the role
- Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail.
- We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve.
- Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them.
Responsibilities
- Provides in-market, specialized member support in respective market or region.
- Lays the groundwork for future and ongoing member support.
Requirements
- Required: Minimum 1 year of customer service experience.
- Required: High School Diploma or GED.
- Minimum 1 year of customer service experience.
- Ability to communicate positively, professionally and effectively with others
Nice to have
- Bilingual English/Spanish or English/Vietnamese or English/Mandarin.
- Fluency in written and verbal Spanish, Korean, or Vietnamese, a plus.
- Preferred: Bilingual English/Spanish or English/Vietnamese or English/Mandarin.
- Telemarketing and/or member outreach experience preferred.
- Specialized experience in escalation or resolution units preferred.
Skills
- Ability to write routine reports and correspondence.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
- Required:
- Knowledge of ICD-10 and CPT codes.
- Keyboard typing 40+ words per minute.
- Ability to help members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations.
- Language
- Reasoning
- Mathematical
- Problem-Solving
Compensation
- $44,790.00 - $67,185.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Benefits
- In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community.
- Supports our members to navigate through their health care and benefits.
- Connects the dots between our provider network, health plan operations, and supplemental vendors.
- Has familiarity with assigned markets and understands the meaningful contributions to members' healthcare outcomes.
- High-volume inbound customer service experience, particularly for health plan or Medicare "Member Services" roles in health plan and supplemental benefits preferred.
Company info
- It takes an entire team of passionate and caring people, united in our mission to put the senior first.
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This listing is sourced directly from Alignment Health's careers page and normalized into a canonical job model.