Nuro
Guardian Shift Supervisor
Mountain View, California (HQ)
Sponsorship not specifiedDetected 47 days ago
Data VisualizationProject ManagementLogisticsPerformance ManagementRoboticsLeadershipCommunicationMentoring
About the role
- As a front-line manager embedded in Command Center Operations (CCO), you will be responsible for hiring and onboarding operators, actively managing their growth and performance, and leading continuous improvement processes and projects.
- You'll work closely with cross-functional stakeholders within operations and with other teams to ensure the team's work remains a valuable part of the company's metrics.
- Guardian Operations is Nuro's teleoperation platform enabling remote human operators to supervise and intervene in autonomous vehicle behavior via Indirect Control (IC) - supporting vehicles operating on public roads across Bay Area, Houston, LA, and LVMS.
Responsibilities
- Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles.
- Lead and manage a team of 6-10 teleoperators, providing feedback, guidance, training oversight, and coaching/mentoring
- Own performance reviews in line with established evaluation metrics and collaborate with stakeholders to update them as needed
- Manage Day 1 onboarding logistics including account creation, orientation meetings, lunch scheduling, and timecard adjustments
- The Operations team is looking for a Shift Supervisor to build a best-in-class teleoperator team that successfully executes on our operational missions and meets Nuro's challenging goals.
- Drive continuous improvement processes and projects to enhance efficiency and throughput
- Excited about robots and helping progress tools that support AI and robotics development
Requirements
- Ability to work cross-functionally with engineers and product teams to provide feedback for continuous improvement
- Ability to work in a fast-paced, dynamic environment with a willingness to help out where needed
- 2+ years of experience in the AV or delivery services industry
Skills
- Comfortable synthesizing and reviewing data (Google Sheets, Data Studio, Looker) with exceptional interpersonal and communication skills
Compensation
- At Nuro, your base pay is one part of your total compensation package.
Benefits
- Ability to work a flexible schedule that meets business needs including nights, evenings, and weekends
Company info
- Nuro is a self-driving technology company on a mission to make autonomy accessible to all.
- Founded in 2016, Nuro is building the world's most scalable driver, combining cutting-edge AI with automotive-grade hardware.
- With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future.
This listing is sourced directly from Nuro's careers page and normalized into a canonical job model.