Pet Supermarket

District Manager

266 - Winston Salem, Nc

Sponsorship not specifiedDetected 26 days ago

SalesExcelPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationTime ManagementMentoring

About the role

They will ensure district-wide customer satisfaction and product quality, while managing the territory's financial performance, and managing safety and security within the district of our teams and animals.
Operational & Customer Excellence - Complete monthly store visits - E nsure store ambiance, merchandising execution, and operational standards are met in every store.

E nsures the district is fully staffed and maintains quality bench strength to support the needs of the business
Motivate, coach, develop and performance manage teams focused on the expected customer experience and selling model.
Motivate, coach, counsel and develop teams focused on selling.
Validates consistency with use of tools and processes and ensures company directives are implemented by deadlines specified.
Build relationships and drive ongoing customer satisfaction, track customer ratings and reviews and action as needed.
Monitor inventory levels in stores to ensure that company standards and tolerances are met; Where variances exist, develops and follows up on action plans developed with the store manager.
Provide after - hours phone support to stores.
Drive sales and create a team-oriented environment through role plays, communicating results, and the selling model.
Drive sales and create a team-oriented environment through customer service role plays, communicating shop scores, and developing in store contests.

Ensure stores are in compliance of organizational standards and stockroom/restroom standards are met.
E nsure physical inventories are accurate and counts are taken.
Control loss by destroying damaged goods at store level.
Ensure aquarium systems are to standards and that water tests within proper range to minimize loss in fish.
Ensure only corporate approved fixtures and advertisement promotional materials are used in stores.
Ensure store ambiance and merchandising execution standards are met in every store.
Shares best practices, successes and opportunities with the organization.
Streamline all communication and ensure company directives are implemented by deadlines specified.

Performance Management and appraisal - Complete annual performance evaluations of all district's Store

Health & Safety - ensure store managers enforce all health & safety requirements, i.e., utilizing protective devices, completion of accident reports, etc.
Manage and approve vacation requests ensuring stores are always adequately scheduled.

This listing is sourced directly from Pet Supermarket's careers page and normalized into a canonical job model.