Jdfl Corporate

Manager Corporate Support

FL: Customer Central - Indianapolis, Indiana · Contract

Sponsorship not specified$40k-$50kDetected 30 days ago

AccessibilityProject ManagementAgileRecruitingCustomer SupportLeadershipCollaborationMentoringMicrosoft Office

About the role

This role is pivotal in setting strategic direction for processes and procedures, acting as the voice of IT within the organization.
The company reserves the right to modify this job description with or without notice.
EEO Statement: The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws.

Leading strategic planning for the corporate support teams, managing resources, and setting priorities.
Collaborating closely with other support leadership to align and standardize Service Level Objectives.
Designing and tracking goals for the corporate support and engineering teams, overseeing staff to meet these objectives.
Reviewing and managing support metrics and communicating outcomes through appropriate channels.
Serving as an escalation point beyond the supervisory level through the Technical Support Desk for Corporate Support issues.
Reviewing and approving third-party vendor invoices requested by IT Support Services.
The Manager of IT Corporate Support is responsible for overseeing corporate support services (inclusive of tech desk and hardware support), collaboration & conference room management, and voice systems across JD Finish Line Corporate Office and Distribution Center (including Shoe Palace).
Building and nurturing relationships across various departments are key to success.

Punctuality and regular attendance consistent with the company's policies are required for the position.
The physical demands described here must be met by an employee to successfully perform the essential functions of this job.
This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees.
Handling additional duties and projects as required

6 years additional experience in retail management, project management, and personnel management, with at least 5 years of Helpdesk/Customer Service experience.
Previous engineering experience in the collaboration and voice space preferred.

Strong knowledge and abilities with end-user computing platforms (Windows, Mac, and mobile devices).
Software solutions experience, including Google Suite, Microsoft Office Suite, Adobe products, and POS environments.

Overseeing Support Supervisors to ensure coverage during scheduled service and support hours.

Employees may be asked to perform additional duties outside of the normal job scope temporarily per company policy.
Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
Conducting and/or part of the interviewing, hiring, and training processes; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws.
The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.

against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any

This listing is sourced directly from Jdfl Corporate's careers page and normalized into a canonical job model.