Rbi

Analyst, Data Integrity and Support, Burger King

Corp - Miami Corporate Office

Sponsorship not specifiedDetected 1 day ago

SnowflakeData VisualizationAgileJiraExcelHRISCommunicationMicrosoft Office

About the role

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

Serve as the primary point of contact for all inbound support tickets from BK Assistant and DT Audio users across all user roles.
Maintain clear audit trails and resolution documentation for all tickets within the Jira ticketing system.
Proactively flag high-volume or high-impact issue clusters to the Product team & Partner with the BK Assistant Product team to translate support patterns into UX improvement recommendations
Own escalation paths to Engineering, Data, and third-party vendors with clear issue documentation.
Develop and maintain support response templates, FAQ content, and troubleshooting guides for the most common issue types with the explicit goal of reducing repeat ticket volume.
Build and track support quality metrics: ticket resolution time, first-contact resolution rate, repeat ticket rate by issue type, and operator sentiment where measurable.
Act as the voice of the operator within the BK Assistant product team, bringing support ticket patterns into sprint planning, roadmap conversations, and UX review sessions.
Partner with the Training and Operations teams to ensure operator-facing documentation reflects current platform behavior, especially after product updates or LTO cycle changes.
Manage the support ticket queue and workflows in Jira Service Management.
Demonstrated ability to investigate data discrepancies: comfortable reading structured data exports or querying reports to validate what a user is seeing versus what the system actually contains.

Experience with enterprise ticketing systems (Jira, ServiceNow, or equivalent).
ability to independently slice, filter, and summarize ticket or operational data.

2+ years of experience in a support, operations, or analyst role - ideally in a technology, restaurant technology, or retail operations context.
Bachelor's degree in Business, Information Technology, Operations, or a related field
or equivalent work experience.

Ready to make your next big professional move?
These independently operated brands have been serving their respective guests, franchisees and communities for decades.
Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
It consolidates multiple data sources into a single platform.
Key dashboards in the platform include:
the Franchisee Success Score, Financials, Digital Ordering performance &

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Monitor BK Audio hardware health through available dashboards.
Distinguish between issues requiring product/engineering escalation versus those addressable through operator education, configuration changes, or documented workarounds.

This listing is sourced directly from Rbi's careers page and normalized into a canonical job model.