Assort Health
Agent Product Manager
San Francisco
Sponsorship not specifiedDetected 17 days ago
Account ManagementOnboardingCustomer SuccessCustomer SupportZendeskIntercomCommunicationProblem SolvingTime ManagementMentoringAdaptability
About the role
- You'll have lots of autonomy and will need to be comfortable operating in ambiguous situations with an entrepreneurial mindset.
Responsibilities
- Lead customer onboarding and implementations autonomously
- Directly manage and resolve customer feedback and issues in a manner consistent with our company values.
- Drive automation and scalable processes by building and refining internal tools, systems, and workflows that improve efficiency and support rapid growth.
- Operate autonomously to develop processes and strategy from scratch.
- Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses
- able to build trust and work effectively with a diverse group both inside and outside the company
Requirements
- 2-4 years of experience in a Consulting, BizOps, or Account Management/Customer Success role
- Experience translating business needs into actionable requirements for technical teams
- Strong attention to detail and ability to solve complex, interdependent problems
- You have experience leading end-to-end execution of projects that have significantly improved operations and delivered quantifiable business impact.
Skills
- You work well under pressure, with a high degree of adaptability in a fast-paced, rapidly changing environment
- Passion for helping healthcare organizations and colleagues
- Willingness to travel 4x per year for team offsites and operator shadowing sessions
- You have experience working with customer service tools, e.g., Zendesk, Intercom
- 🩺 Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
- 🥗 Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
- 👵 401(k) - Build your retirement savings.
Compensation
- We are well-funded and offer competitive compensation, generous equity, and standard health benefits.
Benefits
- 💸 Competitive Compensation - Including salary and employee stock options so you share in our success.
- 📚 Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
- 💻 Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
- 🏖 Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
- 💪 Fitness Stipend - Your wellness matters.
- We reimburse monthly membership costs to support your health.
- 🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
- Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
- If you want to make healthcare accessible for everyone, we'd love to hear from you!
Company info
- Identify product improvements and new product offerings to better support our customers and expand our impact
- Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions/actions from customers.
- We are seeking a Agent Product Manager to help us support our next >1M patients on our platform in 9 months.
- Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward.
- Our team is growing and we are looking for motivated, hardworking, and passionate talent.
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This listing is sourced directly from Assort Health's careers page and normalized into a canonical job model.