Procare Solutions

Director, Product Operations

Denver, CO; Atlanta, GA · Director

Sponsorship not specified$158k-$183kDetected 14 days ago

SQLJiraConfluenceStakeholder ManagementExcelHRISCustomer SuccessLeadershipCommunication

About the role

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.
The Director of Product Operations is the connective tissue that makes all of that possible.
This is a high-visibility, high-impact role reporting directly to the Chief Product Officer.

Own the release calendar across all four platforms (Online, Desktop, SCW, ChildPlus), ensuring coordinated launches that minimize customer disruption and support cross-platform initiatives
Own the operational backbone of the product organization: cross-functional meeting cadences, decision logs, escalation paths, and inter-team coordination
Drive the adoption of tooling and AI-driven workflows that accelerate the team's ability to understand customer behavior and make faster decisions
Build and maintain an outcome scorecard connecting each major product initiative to a specific business metric, target, and timeline-replacing output tracking with impact measurement
Partner with CPO, Finance to align product investment modeling with TAM expansion priorities
Own the internal communication of product decisions ensuring that sales, customer success, and support teams are equipped to represent what is built and when
Partner with the cross-functional readiness to connect operational readiness to launch execution
Outcome orientation: You connect every process you build to a business result. You measure what matters and relentlessly close the loop between investment and impact.
Operational rigor: You build systems that scale release calendars, prioritization models, metrics frameworks and you hold the organization to the processes you put in place.
Experience building outcome-based metrics frameworks and connecting product investment to business results

Occasional travel may be required for this position
Our ideal candidate will have:
You know how to align stakeholders who have competing priorities.
Bias for action: You are scrappy.
Empowered communicator: You can write clearly, present to executives, and run effective meetings synthesizing complexity into crisp, actionable outputs.
Strong analytical skills with proficiency in data tools (Excel, SQL, or BI tools) and operational tooling (Jira, Confluence, or equivalent)
Candidates must be willing and able to work in office a minimum of 3 days per week.

Excellent comprehensive benefits packages including: medical, dental, & vision plans
Background in the early childhood education, K-12, or adjacent vertical software markets

About Procare
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.
We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
Procare Solutions is the leading software platform for the early childhood education (ECE) market, serving tens of thousands of child care programs across the country.
As we execute an ambitious
Company paid Short and Long-Term disability and Life Insurance
Regular company provided meals
we move faster than Brightwheel, we outbuild Playground, and we earn the trust of enterprise customers who depend on us.

This listing is sourced directly from Procare Solutions's careers page and normalized into a canonical job model.