Quadbridge

Customer Success Specialist

Kitchener, ON

Sponsorship not specifiedDetected 13 days ago

CRMForecastingCustomer SuccessLeadershipCommunicationCollaboration

About the role

The Customer Success Specialist is responsible for delivering a scalable, high-quality customer success experience across a defined portfolio of Managed Services clients.

Deliver structured customer communications and service updates aligned to the agreed engagement model.
Own the end-to-end monthly invoicing cycle for Managed Services, including validation, coordination, exception management, and issue resolution.
Partner with Finance to ensure billing accuracy, completeness, and alignment to contracts, Service Orders, quantities, and active service scope.
Develop and maintain forecasting inputs for Managed Services revenue across the portfolio.
Maintain disciplined operational records that support invoice accuracy, service visibility, and leadership reporting.
Drive consistency in operational financial processes so Managed Services has reliable monthly billing and forecasting discipline.
The role maintains clear separation between operational service coordination and advisory engagement, ensuring the appropriate level of customer touchpoint is applied.

Own onboarding and offboarding processes for Managed Services clients, ensuring consistency and adherence to defined standards, except for large or strategic engagements where a higher-touch onboarding model is required.

The role owns practical service coordination and customer touchpoints, including Quarterly Service Reviews that are focused on operational health, service performance, risks, and improvement actions.
Conduct Quarterly Service Reviews, focused on operational health, service performance, current risks, and improvement actions.
Monitor customer health and proactively identify risks to satisfaction or retention.

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.
With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.
See how we're building tomorrow's solutions, together.
We are Quadbridge.
This role supports customers operating within a structured, lower-touch, one-to-many engagement model focused on operational visibility, service consistency, and proactive issue management.
Own a portfolio of Managed Services customers operating within a standardized, lower-touch engagement model.
This role is aligned to a scalable customer success model for customers requiring structured operational touchpoints rather than high-touch advisory engagement.

This listing is sourced directly from Quadbridge's careers page and normalized into a canonical job model.