WEKA
Designated Service Engineer - Ceph Expert
U.S
Sponsorship not specifiedDetected 5 days ago
PythonBashAWSGCPAzureCloud PlatformsKubernetesTerraformAnsibleLinuxPrometheusGrafanaMachine LearningData EngineeringAgentic AIIncident ResponseJiraConfluenceCustomer SuccessLoad TestingLoad BalancingResearchCommunicationCollaboration
About the role
- About the job WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning.
- NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere.
- WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory.
Responsibilities
- Troubleshoot complex issues across the Ceph stack, lead incident response and root-cause analysis.
- Establish and maintain runbooks, operational best practices, and customer-facing documentation; drive continuous improvement in reliability, observability, and automation.
- Partner with customer teams on security and compliance requirements
- Own, track, and document customer issues via the ticketing system; drive issues to resolution with clear, timely communication and executive-ready updates when needed.
- Support account teams (Customer Success, Sales Engineering, Partners/Resellers) with deep technical expertise and credibility in front of senior customer stakeholders.
- Manage multiple engagements and cases concurrently, balancing urgency, impact, and long-term customer outcomes.
- Ramp on WEKA's architecture, tooling, and support model, and progressively take ownership of designated services engagements beyond Ceph.
- Develop deeper expertise in S3-compatible object storage concepts and ecosystems (clients, load balancing, performance testing, multi-tenancy), with mentorship from WEKA SMEs.
- Partner with internal teams to improve product supportability and operational excellence for object-storage use cases.
- cluster design, deployment, upgrades, and day-2 operations.
Requirements
- 10+ years in customer-facing technical roles solving complex enterprise infrastructure issues.
- Strong understanding of Ceph internals and operational mechanics: MON quorum, MGR active/standby, OSD behavior, CRUSH and CRUSH maps, pools and placement groups (PGs), recovery/backfill and rebalancing.
- Experience operating large-scale (multi-PB) Ceph environments and navigating the operational challenges of fleet size, PG scaling, and long-running recovery events.
- Practical experience with Ceph RGW and S3 concepts (buckets, users/tenants, load balancing, scaling patterns, performance troubleshooting).
- Expertise in Linux/Unix administration in multi-platform, distributed environments.
- Experience with observability and monitoring stacks (Prometheus/Grafana and common log/metrics tooling).
- Proficiency in Python and/or Bash
- Excellent written and verbal communication skills, with the ability to explain complex technical topics to both technical and non-technical stakeholders.
- It's Nice If You Have
- Experience with Kubernetes/Containers and/or cloud platforms (AWS, Azure, OCI, GCP) in storage-heavy environments.
Company info
- We take full ownership, always-even when things don't go as planned.
- We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
- We question the status quo, push boundaries, and take smart risks when needed.
- We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
- True collaboration isn't only about working together.
- It's about lifting one another up to succeed collectively.
- We are team-oriented and communicate with empathy and respect.
- We challenge each other and conduct positive conflict resolution.
- We are being transparent about our goals and results.
- And together, we're unstoppable.
- You will be the primary Ceph subject matter expert for assigned strategic customers and internal initiatives, owning the design, deployment, lifecycle operations, and performance of Ceph-based object storage environments.
- You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships.
- Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments.
This listing is sourced directly from WEKA's careers page and normalized into a canonical job model.