Ms
Product Support Manager- Corporate Deposits - Vice President
New York, New York, United States of America · Exec
Sponsorship not specifiedDetected 2 days ago
SalesforceCommunicationProblem SolvingOrganizational Skills
About the role
- This role supports the operational execution and client onboarding of Morgan Stanley's new corporate deposit product offering, including overnight and term deposit capabilities delivered through digital banking platforms.
- The successful candidate will serve as a central "quarterback" across Sales, Product, Onboarding, and Operations, ensuring seamless client onboarding, issue resolution, and ongoing product support. As a Vice President, this role will also be responsible for establishing scalable processes and building out a middle office support function as the product platform grows.
- The successful candidate will serve as a central "quarterback" across Sales, Product, Onboarding, and Operations, ensuring seamless client onboarding, issue resolution, and ongoing product support.
Responsibilities
- Support Sales and Product teams throughout the onboarding lifecycle, including client interactions, demos, and follow-ups
- Lead Online Banking setup, walkthroughs, and client demonstrations of platform capabilities
- Manage inbound client inquiries and issues, providing timely resolution or escalation as appropriate
- Maintain and update onboarding status within Salesforce, ensuring accurate tracking of operational stages and pipeline progression
- Help design and implement a scalable ticketing and case management system for client support and issue tracking
- Identify process gaps and drive continuous improvement across onboarding and support workflows
- Support build-out and management of a middle office product support team as the platform scales
- Proven ability to manage end-to-end onboarding processes and client lifecycle activities
- Strong organizational skills with ability to manage multiple onboarding cases simultaneously
- Execution-oriented mindset with ability to operate in a fast-paced, build environment
Requirements
- 5-8+ years of experience in client onboarding, middle office, product support, or cash management operations
- Bachelor's degree in Finance, Economics, Business, or related field
Compensation
- Expected base pay rates for the role will be between $110,000 and $190,000 per year at the commencement of employment.
Equal opportunity
- https://www.morganstanley.com/people-opportunities/eeo.
This listing is sourced directly from Ms's careers page and normalized into a canonical job model.