Xsolla

Solutions Engineer — Enterprise Partners

Canada · Staff+

Sponsorship not specifiedCAD 100k-CAD 125kDetected 33 days ago

Code ReviewRESTJiraAccount ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaboration

About the role

You'll spend your time troubleshooting real integration problems, reproducing and routing defects, and protecting our development teams from being pulled off their roadmaps for questions you can answer or resolve yourself.
This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee.
By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.

Customer-facing technical support
Serve as the technical liaison for strategic enterprise partners during the post-sales relationship.
Join partner calls to answer technical questions in real time and resolve concerns on the spot.
Shield engineering teams from non-technical and routine technical interruptions, escalating to Tech Leads and Directors of Engineering only when a question genuinely requires deep platform expertise.
Create, own, and drive Xsolla Service Desk tickets to resolution - acting as both reporter and assignee on the issues you handle.
For complex bugs and new feature requests, capture clean requirements and escalate to the Tech Lead with the context engineering needs to act.
For live production-impacting issues, drive to root cause and confirmed fix - convening the on-call team in a live session when necessary.
Create and manage Partner Launch Event tickets for partner sales and launches.
Validate technical launch requirements with the partner and assign preparation subtasks to the relevant engineering teams.
Support Product Owners and Directors of Engineering in building a plan to staff and monitor live launch events.

Strong working knowledge of REST APIs, JSON, and webhooks - you can read documentation, construct and interpret requests/responses, and reason about payload structure and edge cases.

Comfort working in a ticketing/issue-tracking workflow (e.g., Jira) and following defined engineering and deployment processes.
Experience in video game commerce, payments, e-commerce, or fintech platforms.
We welcome candidates across Canada
preference for those available to work Pacific hours (PT).
Familiarity with storefront, catalog/SKU, and monetization systems, or prior experience integrating with a platform like Xsolla.
A coding background sufficient to make small fixes and understand engineering trade-offs.
Experience operating in an on-call or incident-response rotation.
Technical questions are answered fast, and engineering teams stay focused because routine and intermediate issues stop with you.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
Education verification
Respond to technical inquiries quickly (target: within 30 minutes during coverage hours) so partners are never left waiting.

Xsolla is a global video game commerce company.
We give game developers and publishers the payment, storefront, and monetization infrastructure they need to sell their games and in-game content worldwide - through products like Pay Station, Shop Builder, Site Builder, Login, and the Publisher Account.
Our partners range from indie studios to the largest publishers in the industry, and when their stores go live, the experience has to work flawlessly.
The Solutions Engineering team sits at the intersection of those partners and our engineering organization.
We own the technical relationship after the sale: keeping integrations healthy, resolving issues fast, and making sure launches go off without a hitch.
For more information, visit xsolla.com.
ABOUT YOU As a Solutions Engineer, you are the technical point of contact for our strategic enterprise partners.
You'll be the person a partner trusts to answer a hard API question on a live call, the person who diagnoses why a payment token request is returning an empty-cart error, and the person who makes sure a major launch is technically ready before the traffic hits.
This is a hands-on, partner-facing engineering role.
You'll work closely with Customer Success, Tech Leads, Directors of Engineering, Product Owners, and QA - and you'll be the connective tissue that keeps all of them in sync on behalf of the partner.
ABOUT US Xsolla is a global video game commerce company.

Xsolla is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration

This listing is sourced directly from Xsolla's careers page and normalized into a canonical job model.