Canary Technologies Corp

AI Voice Implementation Engineer

New York, NY

Sponsorship not specified$100k-$130kDetected 15 days ago

RESTComplianceCiscoVoIP

About the role

Behind every great Voice AI experience is telephony that just works - and getting hotels live means getting their phone set up right the first time.
When something needs troubleshooting - a transfer that won't connect, audio that needs tuning, a number that won't port, an attestation problem - you're the person who reads the logs and figures out why.
This is a hands-on, customer-facing role for someone who knows telephony cold, likes being the one who makes it work, and is excited about where voice is headed.

Own the technical onboarding and go-live for Canary's Voice AI product - number provisioning, telephony configuration, transfer logic, and testing - running multiple deployments in parallel.
Serve as the escalation point for live telephony issues post-launch - when a property's calls need attention, you own getting them working again.
Partner with Product on call flow and escalation design, thinking in terms of modern conversational AI rather than legacy IVR menus.
Be the internal source of truth on voice/telephony - keep compliance handled (E911, STIR/SHAKEN, TCPA), document setup requirements, and build repeatable processes so onboarding scales.
We provide budget to help drive cross functional professional development conversations across the organization.
You'll get on the call with a hotel's IT, their PBX vendor, and their carrier, surface the requirements, and drive the configuration end-to-end until calls route, transfer, and answer exactly as they should.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

3+ years of hands-on experience implementing or supporting voice/telephony systems - VoIP, SIP trunking, SBCs, PBX platforms (e.g. Mitel, Avaya, Cisco), or cloud telephony.
Able to read SIP logs and debug independently across both routing and call quality (transfer declines, latency/jitter, attestation problems).
A modern view of voice - excited to partner with Product on conversational AI call flows, not just build static IVR trees.
Comfortable being customer-facing and self-directed - leading technical conversations with a hotel's IT team, vendors, and carriers, and owning the domain end-to-end including production escalations.
Bonus: experience with hospitality systems (PMS integration, in-room/front-desk phone setups), CCaaS platforms, or AI voice products.

experience with hospitality systems (PMS integration, in-room/front-desk phone setups), CCaaS platforms, or AI voice products.
Working knowledge of how numbers, carriers, and porting function in practice, plus telephony compliance (E911, STIR/SHAKEN, TCPA
PCI awareness a plus).

Target cash compensation ranges from $100,000-$130,000, including a fixed annual salary and a performance-based bonus paid quarterly.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
As a company we want to ensure that the team has time to recharge.
Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic inform

This listing is sourced directly from Canary Technologies Corp's careers page and normalized into a canonical job model.