Wynd
Owner Onboarding Representative - Legacy Collection
Orlando area · Contract
Sponsorship not specifiedDetected 9 days ago
SalesLogisticsHRISCustomer SupportCommunicationPublic Speaking
About the role
- The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience.
- The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently.
- The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.
Responsibilities
- Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
- Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
- Ability to manage concurrent assignments in an effective and efficient manner
- The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities.
Requirements
- Ability to prioritize and organize tasks
Nice to have
- Expert Contract Standards Expertise preferred
- TNL product knowledge expertise preferred
Skills
- TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
- 1+ years Wyndham sales experience preferred
- 1 year previous customer service experience
- Job Experience
- Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
- Level of decision making authority:
- Works within guidelines established by OO Director and OO Manager
- Level of autonomy:
- A high level of autonomy to complete job tasks to achieve retention and compliance goals with minimal supervision.
- Impact of incumbent's decisions on the organization:
- Retention achievement adds revenue.
- Owner Onboarding provides a vehicle of focus to attain this objective.
Benefits
- We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
- Certain benefits may be available to associates working fewer hours where required by applicable law.
- Travel + Leisure Co. benefits include:
- Flexible spending accounts
- Life and accident coverage
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership.
- Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
- Bachelor Degree or equivalent combination of education and directly related experience
- We Put the World on Vacation
This listing is sourced directly from Wynd's careers page and normalized into a canonical job model.