Roche

Roche

Field Applications Specialist-Core Lab- Chicago, IL

Chicago

Sponsorship not specified$70k-$129kDetected 1 day ago
Product ManagementStakeholder ManagementCRMSalesCustomer SupportClinical Laboratory TechniquesResearchCommunicationProblem Solving

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odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • If you are passionate about problem solving then this is the position for you!
  • Roche is a successful company that can offer exciting career opportunities.
  • We know that people are responsible for our success and we value our employees.

Responsibilities

  • Let's build a healthier future, together.
  • This is an exciting time to join the Roche Support Network.
  • We encourage and support your development in areas of your interest which will prepare you for the next level in your career path.
  • As a Field Applications Specialist, you will be a key member of our Customer Support team as the primary scientific and technical representative in the Chicago, IL area for Roche systems in customer laboratories within the Core Lab space.
  • Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction and creating value within the customer's lab operations.
  • Perform root cause analysis and implement corrective actions to minimize instrument downtime.
  • Partner with the sales team and leverage in-depth technical knowledge during pre-sales activities, including product demonstrations, technical consultations, menu optimization, and other post-sales, revenue-generating opportunities.
  • Maintain accurate and timely records of all service activities, customer interactions, and technical issues using Roche's CRM system.
  • A healthier future drives us to innovate.
  • Consult with customers on lab needs and act as a partner by supporting the customer throughout the product lifecycle which could include supporting product upgrades and other changes.

Requirements

  • 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment (including internships, college, certification time, etc.)
  • Complete all administrative duties, such as travel and expense reporting, as required.

Nice to have

  • Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay.
  • Ability to learn Roche solutions for applicable franchises (i.e. chemistry, immunology, life sciences, IT solutions), and stay current with industry trends.
  • Diagnose and solve technical problems efficiently and effectively.
  • Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment
  • Effective written/verbal communication skills as well as project and stakeholder management experience.
  • Effective customer consultative skills which includes advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering of strong customer relationships.
  • Ability to work as a field based individual contributor with independence and autonomy.
  • A company car is provided with this position.

Compensation

  • The expected salary range for this position based on the primary location of Chicago, IL is 69,600.00 - 129,200.00 USD Annual.

Benefits

  • Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come.
  • We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Company info

  • Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products.
  • Roche is an equal opportunity employer.
  • It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence.
  • The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
  • If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
  • Serve as the customer liaison and collect feedback from customers on product performance, features, and usability, and then relay this information back to support and commercial teams, maintaining a competitive advantage.

Equal opportunity

  • equal opportunity employer.
  • If you have a disability and need an accommodation in relation to the online
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This listing is sourced directly from Roche's careers page and normalized into a canonical job model.