Century Complete

Century Complete

CUSTOMER RELATIONS MANAGER

Grand Rapids, MI

Sponsorship not specifiedDetected 22 days ago
ExcelCustomer SupportLeadershipMicrosoft Office

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • If that's you, if you're a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level, then apply today!

Responsibilities

  • The Customer Service Manager will support our West Michigan and Northwest Indiana communities in Grand Rapids, Valparaiso, Holland and Muskegon.
  • Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
  • Resolve all customer issues with appropriate team members and trade partners.
  • Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
  • Manage trades to complete service requests and ensure customer satisfaction.
  • Perform service-related tasks as requested (adjustments and repairs).
  • Establish and maintain positive internal and external customer relationships.
  • Review and support Century's Construction Standards.
  • Perform other duties as needed or assigned.

Requirements

  • At least 2 years of related experience and in residential customer service/home warranty is required for this position.

Nice to have

  • Experience in the Construction or Homebuilding industry is strongly preferred.
  • 2+ years of related experience and in residential customer service/home warranty.
  • High School/GED required.
  • A college degree is preferred but not required.

Company info

  • About Century Complete Our mission of More Home, Less Money® is only possible with the best talent in the industry.
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This listing is sourced directly from Century Complete's careers page and normalized into a canonical job model.