Inorsa
Project Engineer (Customer Success) - Wireless
Austin, TX
Sponsorship not specifiedDetected 113 days ago
Product ManagementM&ACustomer SuccessStructural AnalysisLeadership
About the role
- Inorsa is seeking a Project Engineer (Customer Success) to serve as the technical backbone of our customer relationships across the telecom infrastructure ecosystem.
- This is a hybrid role that blends customer success, telecom engineering domain knowledge, and technical expertise in SaaS.
- This role is ideal for someone who understands telecom infrastructure engineering and wants to apply that expertise in a high-impact SaaS environment.
Responsibilities
- Develop and execute customer success plans aligned to engineering workflows, operational KPIs, and business outcomes
- Lead Executive Business Reviews (EBRs) focused on adoption, engineering efficiency, ROI, and roadmap alignment
- Lead onboarding, configuration, and workflow mapping for engineering and design teams
- Support customer use cases involving:
- Tower, mount, and infrastructure design
- Act as the technical escalation point for complex customer issues, coordinating closely with internal engineering and support teams
Skills
- About Inorsa
Benefits
- Proactively monitor usage, system health, and adoption patterns to identify risk and optimization opportunities
Company info
- Serve as the primary post-sales technical owner for a portfolio of telecom infrastructure customers
- Ensure customers achieve measurable value from platform adoption across planning, analysis, design, and delivery
This listing is sourced directly from Inorsa's careers page and normalized into a canonical job model.