EliseAI

EliseAI

IT Support Specialist

New York City

Sponsorship not specified$80k-$115kDetected 51 days ago
RESTAgentic AIAccessibilityProcess ImprovementProcurementCustomer SupportCommunicationCollaborationProblem Solving

About the role

  • From device provisioning and troubleshooting to maintaining local infrastructure, you'll play a critical role in keeping our teams productive and connected.

Responsibilities

  • Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt, reliable resolution of employee requests and a consistently great support experience
  • Improve Support Systems and Processes: Partner with cross-functional teams to identify opportunities for improvement, build and maintain repeatable workflows like onboarding and device imaging, and bring fresh ideas to the table in team meetings
  • Collaborate Across the Company: Work closely with Security, Facilities, People Ops, and other teams to ensure seamless employee experiences. Clearly articulate issues, solutions, and timelines to both technical and non-technical stakeholders
  • Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while keeping hardware and software inventories accurate, secure, and standardized
  • Maintain Office Infrastructure: Keep local systems running - WiFi, conferencing gear, printers, and dashboards - and coordinate with vendors or building management as needed
  • Automate and Document: Implement light automations to reduce manual work, manage software updates and provisioning, and create clear technical guides for employees
  • Support Events and Collaboration: Set up and manage AV, video conferencing, and live technical support for all-hands meetings, off-sites, and company events
  • With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services.

Requirements

  • 1-3 years of experience in IT support, technical support, or a related role, with a desire to grow into systems administration, automation, infrastructure, and process improvement
  • Experience with identity and device management platforms such as Mosyle, Jamf, Hexnode, or similar MDM solutions
  • Familiarity with enterprise collaboration and productivity tools, including Google Workspace and Slack
  • Strong interpersonal skills and the ability to remain professional, empathetic, and solutions-oriented when supporting employees across all levels of the organization
  • Proven troubleshooting and problem-solving skills, with the ability to remain calm, methodical, and effective when priorities shift or issues arise unexpectedly
  • Experience supporting AV systems, video conferencing technology, and large-scale company meetings or all-hands events
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
  • It's not often that you can get in on the ground floor of a funded (unicorn! https://www.eliseai.com/blog/eliseai-raises-250m-series-e) startup that's scaling so fast.

Nice to have

  • Strong expertise supporting macOS environments, with working knowledge of Windows systems as a plus

Compensation

  • The salary range for this role is $80,000- $115,000.

Benefits

  • In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • Fitness & home services stipend to cover part of your expenses so you can focus on what matters
  • Unlimited vacation and paid holidays
  • EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package.
  • Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
  • We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

Company info

  • Work closely with Security, Facilities, People Ops, and other teams to ensure seamless employee experiences.
  • Clearly articulate issues, solutions, and timelines to both technical and non-technical stakeholders
  • Lead IT Onboarding: Be a key part of the new hire experience from device setup through day-one orientation, ensuring every employee hits the ground running
  • Handle Device Lifecycle: Procure, configure, and deploy laptops, monitors, and peripherals; coordinate upgrades, trade-ins, and refresh cycles; and keep devices enrolled in security and MDM tools
  • Requirements
  • Understanding of identity and access management concepts, including Okta, SSO provisioning, and user lifecycle management

Equal opportunity

  • If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com
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This listing is sourced directly from EliseAI's careers page and normalized into a canonical job model.