Carvana

Carvana

Team Lead, Market Operations - University Park, IL

University Park, IL · Contract

H1B sponsorship available$65k-$73kDetected 13 days ago
Data VisualizationBrand StrategySalesforceLogisticsProcess ImprovementCustomer SupportLeadershipMentoringPublic Speaking

About the role

  • About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment.
  • Our strength is in our diversity of opinions.
  • Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role.

Responsibilities

  • Be a continuous positive force within the market and create strong morale and spirit throughout the team.
  • Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
  • Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
  • Address and effectively manage complex and sensitive customer-facing issues.
  • Proven history of developing and coaching employees
  • Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
  • You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.

Requirements

  • Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
  • Bachelor's Degree
  • Experience with Salesforce or Tableau
  • Must be able to read, write, speak, and understand English.
  • Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.
  • Frequently communicates with customers and must be able to exchange accurate information

Compensation

  • $65,000-$73,000)

Company info

  • Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success.
  • We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience.
  • A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks.
  • We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.
  • Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
  • Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
  • Employee development is an essential part of this role.

Visa & Work Authorization

  • This role is not eligible for visa sponsorship.
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This listing is sourced directly from Carvana's careers page and normalized into a canonical job model.